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michael_9681
Participant
August 27, 2024
Answered

About Creative Cloud Enterprise Access

  • August 27, 2024
  • 3 replies
  • 848 views

Hi!

I am a student of UIUC, and our webstore offers the access for Adobe Creative Cloud Enterprise Access for free. However, after ordering it this morning and then log-in and log-out again after two hours of waiting-

I still don't have any access to any plans. I did the same thing after 8 hours, nothing changed.

I have reach out to the school, but I am wondering if there is anything that adobe could do about this.

Thanks.

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

This topic has been closed for replies.
Correct answer Nikhil R Gupta

Hello @michael_9681, I can see that you have a Federated Account. Make sure when you log in you choose Company account and finish the login and with Federated ID you should be able to access Adobe Apps.

Sign in 

3 replies

Nikhil R Gupta
Community Manager
Nikhil R GuptaCommunity ManagerCorrect answer
Community Manager
September 3, 2024

Hello @michael_9681, I can see that you have a Federated Account. Make sure when you log in you choose Company account and finish the login and with Federated ID you should be able to access Adobe Apps.

Sign in 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 27, 2024

My guess: you need to sign out and sign in again. Check here: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

 

(As a side note: Please do not publish private information like e-mail addresses here. That will help you to keep your account secure.)

ABAMBO | Hard- and Software Engineer | Photographer
Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
August 27, 2024

Hi there, 

 

You need to contact your university's Adobe administrator for this issue. They will assign you a license, and you will be able to use the apps only after that. To learn how to contact your admin, please see https://adobe.ly/3MplaFv.

 

Let us know if you still need help.

 


^BS

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