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magical_curiosityda1e
Participant
Aug 13, 2026 7:38 AM UTC
Answered

About the software plan

Could you please help check my subscription plan?

I am using a corporate account, and Illustrator has been working normally without any "Expired" issues. However, Photoshop keeps suddenly showing as "Expired" every one or two months.

Could someone please advise what might be causing this issue? I would appreciate any help in identifying the problem.

Thank you.

    Tariq Ahmad DarCorrect answer
    Community Manager
    Aug 13, 2026 8:46 AM UTC

    Hi ​@magical_curiosityda1e,

     

    Thanks for reaching out. Sorry for the troubled experience.

    There are multiple subscriptions linked to your corporate account.
    However, since you can't see which one is linked to your ID, you can get better details from your Admin. Please reach out to your admin for details.

    If you have further questions, please feel free to reach out.


    ~Tariq

    View reply

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Aug 13, 2026 12:14 PM UTC

    https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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    Community Manager
    Tariq Ahmad DarCommunity ManagerCorrect answer
    Community Manager
    Aug 13, 2026 8:46 AM UTC

    Hi ​@magical_curiosityda1e,

     

    Thanks for reaching out. Sorry for the troubled experience.

    There are multiple subscriptions linked to your corporate account.
    However, since you can't see which one is linked to your ID, you can get better details from your Admin. Please reach out to your admin for details.

    If you have further questions, please feel free to reach out.


    ~Tariq

    Translate
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