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Question

ACC does not work if you don't have admin rights

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From our company, as IT administrators, we download a self-service package so that users can install the applications they need based on their assigned licenses.

The package is configured as follows:

Management Options:

Self-service install: Enabled
Allow non-admins to update and install apps: Enabled
Auto-update for end users: Enabled
Self-service plugin install: Disabled
Files syncing: Enabled
Install of Beta Apps: Disabled
Browser Based Login: Disabled
Remote Update Manager: Enabled
Include extensions folder & Extension Manager command line tool: Disabled
Include Adobe Asset Link: Disabled
AUSST override XML included: Disabled
Install at default directory: Enabled

The issue is that although Adobe Creative Cloud is initially installed on the device through Intune with administrative privileges, whenever the user receives an Adobe Creative Cloud update, they are prompted to install it. Since they do not have administrative permissions, the update fails. As a result, the application becomes unusable and the Creative Cloud desktop app no longer loads the panel showing the applications available to the user.

Things that do not work:

Allow non-admins to update and install apps: Enabled → does not work.
Auto-update for end users: Enabled → does not work.

How can this be deployed so that users can update Adobe Creative Cloud without requiring local administrator rights and without the application becoming blocked when updates are available?

Thank you in advance for your assistance.

G

Gwen5CE6

Participant

We are having this same issue recently. Users were never prompted for administrative access in order to update Adobe CC before. Now we are having an increasing number needing assistance because the updates are no longer taking place automatically. I don’t think this is a simple issue of needing RUM (which is already installed on the same devices).

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AnkitVerma

Community Manager

Hi @Gwen5CE6,

Thank you for adding this, and we’re really sorry your users are running into it. Updates that used to go through without a prompt now need an admin, and that lands on your support team.

Since RUM is already on those devices, let’s look at the self-service side instead. The self-service policy on the product profile takes precedence over what’s set in the package, and users also need Auto-update turned on in their Creative Cloud desktop app Preferences. You can check the policy under Admin Console > Products > your product profile > Permissions > Self-service policies: https://helpx.adobe.com/enterprise/using/manage-self-service-policies.html

Could you tell us a bit more about what you’re seeing?

Is the admin prompt coming from the Creative Cloud desktop app itself, or from an app like Photoshop? A screenshot would be great.
Which self-service policy options are selected on the product profile right now?
Which Creative Cloud desktop app version is on an affected machine, and was the package built in the Admin Console with “Allow non-admins to update and install apps” turned on?

Please share these when you can and we’ll take it from there.

Thanks,
^AV

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ccastill747

Participant

Hi AV,

We are getting the admin prompt from the creative cloud desktop app itself. The self service policy option is turned off. This is an issue that started occurring recently. I’ve included a screenshot of the error code we see when the creative cloud update fails.

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Tariq Ahmad Dar

Community Manager

Hi @Fancy_finder3813,

Thank you for the screenshots; they help narrow this down.

Based on the issue description, what is confirmed:

Self-service updates rely on the signed-in user's own privilege level. The download itself does not need admin rights, but installing certain machine-wide components, particularly the native and Notification Client tied to Creative Cloud desktop, does require elevation regardless of self-service settings. This is likely why the update prompt fails for non-admin users.
The Apps panel error in your screenshot ("Actualiza para continuar") is a different symptom from a permissions block. A Restricted Self-Service Policy would show an access denied message, not a reload prompt, so this points elsewhere, possibly a local cache issue, worth a full relaunch or check for Updates on an affected machine first: Fix Creative Cloud desktop app stuck on launch.

What actually avoids the privilege issue entirely:

Remote Update Manager (RUM) is the supported mechanism for this. It runs in an elevated context provided by your deployment tool rather than the logged-in user, so updates install silently, with no admin rights required on the user's side. It integrates directly with Microsoft Intune: Adobe Remote Update Manager overview. AUSST only changes where updates are fetched from; it does not remove the need for elevation, so pair it with RUM rather than relying on it alone: Adobe Update Server Setup Tool overview.

Current Self-Service Policy can be checked here: Manage self-service policies.

To confirm the right fix, could you tell us:

Is RUM currently part of your deployed package, and is it being triggered through Intune today, or are users relying only on the Creative Cloud desktop app's own update prompt?
Does the panel error in your screenshot occur for admin accounts as well, or only for non-admin users?
Current Self-Service Policy on the Product Profile: User Managed, Restricted, or Enforce Auto-update?

If RUM is not yet part of your Intune deployment, that is likely the direct fix for the update privilege problem, separate from the panel error, which needs the above to isolate.

Thanks,
Tariq

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