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Access Denied?

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Signing into our Adobe enterprise with our adobe admin account, constantly gives error of Access Denied. You do not have access to this service. Contact your IT administrator to gain access, or sign in with an Adobe ID.

We have not changed anything within the environment, everything is allowed through our filters/firewalls, and this is the only admin account we have, so there is nothing that should stop this. Have checked service status and everything is operational.

Any help is appreciated.

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Nikhil R GuptaCorrect answer

Legend

@Thorpe Hall School You have the Product admin rights. Make sure you log in with your Business Account with the Building symbol and check if that works. Also, could you confirm the URL where you are getting access denied? Is that on adminconsole.adobe.com?

Nikhil R GuptaCorrect answer

Legend

@Thorpe Hall School You have the Product admin rights. Make sure you log in with your Business Account with the Building symbol and check if that works. Also, could you confirm the URL where you are getting access denied? Is that on adminconsole.adobe.com?

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C

Chelsea28960279cu71

Participant

Hi Nikhil,

I have a similar issue, but mine is a student account. I have already purchased the student-discounted adobe suite but got this message:

Not sure what to do, need the apps to complete my finals.

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Kevin Stohlmeyer

Community Expert

Hi @Chelsea28960279cu71 you need to contact your school's IT department to see why your access was denied.

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Kevin Stohlmeyer

Community Expert

@Thorpe Hall School when you go to log in - do you have an option to sign in with personal or school/company account?

If so, which one are you choosing?

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kglad

Community Expert

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J

Justin28692943fgzm

Participating Frequently

Same issue for me, albeit this is the first time I've tried to login in a very long time. Every attempt I make to try to contact support says I should contact our administrator (me) but I can't login as administrator so I'm stuck in a loop.

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kglad

Community Expert

is there an owner that can log in?

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