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Selfdestruktor7320
Participant
October 27, 2022
Answered

‘Access Denied’ error when opening Photoshop 2023

  • October 27, 2022
  • 3 replies
  • 4937 views

This error message appears in most of the 'big' Adobe apps, including Photoshop, Illustrator, Premiere, etc. but I couldn't find a better place to post it.

 

My school has the full Creative Cloud suite on many devices, with Shared Device licensing, which are set to auto update, and some have been recently been receiving the update to 2023.

 

When these apps now open, they load correctly, but then come up with a smaller window over the top, simply saying 'access denied'. As far as I can tell, this is to do with Cloud Sync, which isn't part of the Shared Device Licensing, and not something we want to use anyway.

The window can be closed, and everything works fine in the apps, it's just annoying and confusing for the users.

This only occurs when users log in to the softwares with their single-sign-on / federated ID, which doesn't have cloud sync capabilities (as mentioned above). If they sign in with a personal Adobe account, which has 2gb of cloud sync, there's no error.

 

I did initiate a chat session with Adobe but, as usual, it was difficult to try to get them to understand what I was talking about 😞

 

They blamed our federated ID settings, but there is nothing wrong with our settings and the 2022 versions of the apps, that haven't updated yet, work without the error.


I feel like something has been overlooked, and needs to be fixed, but I'd be happy with a suggestion of a workaround to suppress the error. I'd also be interested if anyone else has encountered the same issue.

This topic has been closed for replies.
Correct answer Nikhil R Gupta

Hello,

Yes, the fix was pushed last week for all the users. The issue should be resolved now for everyone.

3 replies

Nikhil R Gupta
Community Manager
Community Manager
November 2, 2022

Hello,

We are aware of this issue and the engineering team working on the fix.

 

Thanks,

Nikhil Gupta

Selfdestruktor7320
Participant
November 4, 2022

This seems to have stopped. Are you aware of any changes?

Nikhil R Gupta
Community Manager
Nikhil R GuptaCommunity ManagerCorrect answer
Community Manager
November 10, 2022

Hello,

Yes, the fix was pushed last week for all the users. The issue should be resolved now for everyone.

kglad
Community Expert
Community Expert
October 27, 2022

contact your school's plan administrator.

Selfdestruktor7320
Participant
October 27, 2022

Sure, but to achieve what?

What am I telling them?

This isn't about licensing.

kglad
Community Expert
Community Expert
October 27, 2022

to contact adobe support.

PECourtejoie
Community Expert
Community Expert
October 27, 2022

Hello, given the fact that your issue is not unique to Photoshop, but rather deals with installs and activation, I will move your post to a more relevant forum.