Skip to main content
edwhow1
edwhow1
Participant
January 26, 2016
解決済み

Access Denied You are not eligible to view this page. If you think this is an error, contact your IT administrator for help

  • January 26, 2016
  • 返信数 2.
  • 2324 ビュー

I have just added an admin and license access to a user who already had a login on that e-mail address. He gets this error when trying to access the area I have granted him.

Not specific to OS but it's Windows.

What to do?

このトピックへの返信は締め切られました。
解決に役立った回答 Chad Baker

Sometimes this can happen if the user chooses the wrong option when presented with the choice for Enterprise ID or Adobe ID during sign-in. Have them try both.

返信数 2

Chad Baker
Adobe Employee
Chad Baker解決！
Adobe Employee
January 29, 2016

Sometimes this can happen if the user chooses the wrong option when presented with the choice for Enterprise ID or Adobe ID during sign-in. Have them try both.

alisterblack
alisterblack
Inspiring
January 26, 2016

Is this with reference to the Enterprise Dashboard?

If so I would advise opening a support case via the support tab of the dashboard, as we would need to check your dashboard.

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices