Skip to main content
edwhow1
edwhow1
Participant
January 26, 2016
Answered

Access Denied You are not eligible to view this page. If you think this is an error, contact your IT administrator for help

  • January 26, 2016
  • 2 replies
  • 2317 views

I have just added an admin and license access to a user who already had a login on that e-mail address. He gets this error when trying to access the area I have granted him.

Not specific to OS but it's Windows.

What to do?

This topic has been closed for replies.
Correct answer Chad Baker

Sometimes this can happen if the user chooses the wrong option when presented with the choice for Enterprise ID or Adobe ID during sign-in. Have them try both.

2 replies

Chad Baker
Adobe Employee
Chad BakerCorrect answer
Adobe Employee
January 29, 2016

Sometimes this can happen if the user chooses the wrong option when presented with the choice for Enterprise ID or Adobe ID during sign-in. Have them try both.

alisterblack
alisterblack
Inspiring
January 26, 2016

Is this with reference to the Enterprise Dashboard?

If so I would advise opening a support case via the support tab of the dashboard, as we would need to check your dashboard.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices