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MattChowski
MattChowski
Participant
November 20, 2020
Answered

Access Enterprise account documents after changing workplace

  • November 20, 2020
  • 2 replies
  • 252 views

Hello everyone.

 

I recently changed my workplace, I had an account on my workplace domain with a Sign-in through OKTA authentication. Now I changed my workplace so the authentication through OKTA doesn't work anymore but I need to get some personal files from the cloud documents that are / were stored in there.

 

Is there any way I can get access to those files? I can provide proof of working there and whatever would be required if such procedure is at all possible.

 

Thank you in advance

This topic has been closed for replies.
Correct answer SuJoshi

Hello Matt,

If your last org has removed the license and deleted the account then I think there is no option to recover the cloud files. The enterprise accounts are managed by the organizations and once the account is deleted, all the cloud files also get deleted with that process.

2 replies

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
November 23, 2020

Hello Matt,

If your last org has removed the license and deleted the account then I think there is no option to recover the cloud files. The enterprise accounts are managed by the organizations and once the account is deleted, all the cloud files also get deleted with that process.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 20, 2020

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