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emanuel__7799
Participant
June 10, 2025
Question

Access to admin console / invoices impossible

  • June 10, 2025
  • 1 reply
  • 123 views

hi,

I've set up a subscription with my company account, but I can't access the admin console - it says that my admin might have blocked that (which is pointless as I'm the admin). I can't even access company support, so I'm kind of stuck. 

Actually, I just want to have invoices from my subscription.

 

Does anybody have a clue? How can I contact Adobe?

 

Thanks

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
June 10, 2025

Hi @emanuel__7799,

Thank you for reaching out.

Based on your query, it appears you're unable to access the Admin Console. Could you please confirm if this is the issue you need assistance with?

Upon checking, I see that there is an active Teams contract associated with the Adobe ID you used to post this query. However, this ID is not listed as an admin for the contract.

If you are attempting to access the Admin Console using a different Adobe ID, please send me that ID via personal message so I can investigate further and assist you accordingly.

For guidance on how to send a personal message, you can refer to this article:
How to send a personal message in the Adobe Community

Hope this helps. Let us know if you need any further assistance.

Regards,
^AN

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