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phuong_1074
Participant
October 2, 2025
Answered

Accidentally chose "Personal Profile" instead of "School/Company"

  • October 2, 2025
  • 1 reply
  • 165 views

I accidentally chose "Personal Profile" instead of "School/Company" when signing in (the mail is provided by my university). Now, when sign out and sign in again, there was no prompt to choose type of profile anymore but automatically sign in to that personal one. There is nowhere to turn off the "automatic profile selection" as Adobe said. What can I do now? Can I delete this personal account and still use my school mail to sign in again (to have the prompt to choose profile) or if I delete this, the mail will be deactivate, too? Help me plsss.

Correct answer Anshul_Nautiyal

Hi @phuong_1074,

 

Thank you for reaching out. Upon checking, I am unable to find any subscriptions associated with the Adobe ID you used to post this query. It appears that you are signing in directly to your personal profile, as there are no active subscriptions linked to your work/school profile.

Could you please confirm whether your school has informed you that a subscription has been assigned to your account? If so, I recommend checking with your teacher or school administrator, as there are currently no licenses or subscriptions assigned to either your personal or school/work profile.

Additionally, if you wish to delete this account, you can follow the steps mentioned here: https://adobe.ly/3KGxC5X

I hope this helps. Please let us know if you need any further assistance. 
Regards,

^AN

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 2, 2025

go to your account, https://account.adobe.com > plans & payment > activated devices

 

and sign out of all computers.

 

then open your local cc desktop app and sign in.

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    October 6, 2025

    Hi @phuong_1074,

     

    Thank you for reaching out. Upon checking, I am unable to find any subscriptions associated with the Adobe ID you used to post this query. It appears that you are signing in directly to your personal profile, as there are no active subscriptions linked to your work/school profile.

    Could you please confirm whether your school has informed you that a subscription has been assigned to your account? If so, I recommend checking with your teacher or school administrator, as there are currently no licenses or subscriptions assigned to either your personal or school/work profile.

    Additionally, if you wish to delete this account, you can follow the steps mentioned here: https://adobe.ly/3KGxC5X

    I hope this helps. Please let us know if you need any further assistance. 
    Regards,

    ^AN

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