Account library migration

I have a question about the subscription cloud version. Until recently, I had a plan with a dozen or so user access points. It expired a few days ago. During that time, I purchased a new plan, but as a new one. It wasn't an extension of the previous one. Several users stored their files in the cloud on the old plan. Is it possible to download these files directly to a user's computer or connect them to the currently active cloud? I tried sharing files through the Admin Console, received a link with the content (.cclibc file) and imported it using something like Photoshop, but I can't see anything.