Account library migration between to separate accounts

I already wrote this question in another section, but I was directed here to ask for help. I have a question about the subscription cloud version. Until recently, I had a plan with a dozen or so user access points. It expired a few days ago. During that time, I purchased a new plan, but as a new one. It wasn't an extension of the previous one. Several users stored their files in the cloud on the old plan. Is it possible to download these files directly to a user's computer or connect them to the currently active cloud? I tried sharing files through the Admin Console, received a link with the content (.cclibc file) and imported it using something like Photoshop, but I can't see anything.

EDIT: 

There's some progress. The user is in the deleted section, but I've shared their content with myself as the account admin. I received an email with a link to download the content, but it's 116MB instead of over 500GB. I have the Cloud documents/cloud-content folders (about 120MB) and the adobe-libraries folder (1KB). Where are the rest of the files?