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Thieme32754405dpsq
Participant
October 6, 2023
Question

account not active, bill is payed

  • October 6, 2023
  • 2 replies
  • 181 views

Hello,

i made a school account for Creative cloud. The bill is payed, but i cannot see my active account anywhere.

And i cannot find a subscription anywhere;

The thing is that i want to stop the subscription, but now i dont know how, because there is nothing here to see about any subscriptions...

 

can you please help me to find and cancel my subscription?

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

 

 

 

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 6, 2023

who administers your subscription?

 

if your school, contact your plan admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

 

if you, contact adobe per the above.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
October 6, 2023

 

@Thieme32754405dpsq 

 

Contact Adobe Customer Care, as they are the only ones who can assist with billing issues. Note that if you subscribed to an annual plan and are cancelling before the year is up, there is a fee for early cancellation.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post (formerly tweet) through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

I've moved your post to the Account, Payment, & Plan forum.

~ Jane

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