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tom6868
Participant
May 14, 2025
Answered

Account shows trial

  • May 14, 2025
  • 2 replies
  • 364 views

Xin chào các bạn ... Tôi đã thanh toán đầy đủ cho tài khoản CC, nhưng tài khoản của tôi vẫn giống như tài khoản miễn phí ... Tôi có thể làm gì?

 

Cảm ơn sự giúp đỡ của bạn!

    Correct answer Bani Verma

    Hi there, 

     

    I have reviewed your account and found that you have an Adobe Photoshop Individual single-app personal subscription and an Adobe Creative Cloud teams subscription registered on the same email address. please let us know which subscription you are trying to access? 

    In the meantime please try the troubleshooting steps shared in the following help document to resolve the trial error: https://adobe.ly/4dcyd9G.

     

    Thanks,

    ^BS

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 14, 2025

    See here:

    https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    May 14, 2025

    Hi there, 

     

    I have reviewed your account and found that you have an Adobe Photoshop Individual single-app personal subscription and an Adobe Creative Cloud teams subscription registered on the same email address. please let us know which subscription you are trying to access? 

    In the meantime please try the troubleshooting steps shared in the following help document to resolve the trial error: https://adobe.ly/4dcyd9G.

     

    Thanks,

    ^BS

    T
    tom6868Author
    Participant
    May 14, 2025

    Hi friends ... I paid for the full CC account, but still, my account is like a free account .. What could I do?

     

    Thank you for your help!

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    May 14, 2025

    Hi @tom6868,

    Please refrain from posting duplicate messages. I identified that you have an active teams subscription hence I moved the other thread to our Enterprise and Teams community. Please follow up here: https://adobe.ly/4ddJ6rU

     

    ^Shivangi

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