Account suspended (perhaps system error as there seem to be 2 accounts linked to my email address)

Question

I have a business account associated with my email address, which I use with Login with Google. However, I am currently finding that when I login to this, it switches to a free account under the same email address and I get the attached error message. The card details on my business account have been updated, so perhaps its the change in card details, or perhaps because of typing in the address rather than using Google Login?

Please help as I can't work

Manan Joshi · Answer

Hello @Cali5FD5,Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.To contact support see the instructions given at the link belowhttps://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammershttps://tinyurl.com/y7cfrr7y-Manan

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