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C
CORSAIRES-VFX
Participant
April 22, 2022
Answered

Achat de license "individual" reliées à un compte "Team"

  • April 22, 2022
  • 1 reply
  • 337 views

Bonjour,

Nous somme une petite entreprise possédant un compte d'équipe VIP, ne trouvant aucun moyen de contacter le support (chat inexistant, numéro de téléphone non référencé...), je pose la question ici:

Nous aimerions prendre pour une petite équipe (7 personnes), la suite Substance 3D texturing. Or cette suite n'existe pas dans les options d'achat pour les équipes, il n'y a que la Substance 3D collection, beaucoup trop chère pour notre structure et incluant des logiciels dont nous n'avont aucune utilité.

Est-il possible de prendre 7 licenses individuelles 3D texturing sur des comptes individuels rattachés à un compte équipe ? Et sous quelles conditions ?

This topic has been closed for replies.
Correct answer Vikrant R

You can contact Adobe Support using the options in your Admin Console > Support tab. Or use this option to Chat with support.

I checked around on the website, and I don't think that the texturing bundle is available for Teams. 

 

I wouldn't recommend purchasing using the personal plan. At a time users can only be signed into one plan at a time. So, to use the Substance, users will need to sign out of their teams/VIP apps and then sign back into the personal plan. Cloud Storage associated with each account will also be different.

Also note, that if your VIP team uses Business IDs/Business Storage, you won't be able to assign a personal plan to the same ID. They might have to create new Adobe IDs. I haven't been able to test, but I don't think that it'll allow purchasing a personal plan under a Business ID.

 

Probably not the answer you were looking for, but this is what I know and recommend.

1 reply

Vikrant R
Vikrant RCorrect answer
Inspiring
April 25, 2022

You can contact Adobe Support using the options in your Admin Console > Support tab. Or use this option to Chat with support.

I checked around on the website, and I don't think that the texturing bundle is available for Teams. 

 

I wouldn't recommend purchasing using the personal plan. At a time users can only be signed into one plan at a time. So, to use the Substance, users will need to sign out of their teams/VIP apps and then sign back into the personal plan. Cloud Storage associated with each account will also be different.

Also note, that if your VIP team uses Business IDs/Business Storage, you won't be able to assign a personal plan to the same ID. They might have to create new Adobe IDs. I haven't been able to test, but I don't think that it'll allow purchasing a personal plan under a Business ID.

 

Probably not the answer you were looking for, but this is what I know and recommend.

    C
    CORSAIRES-VFXAuthor
    Participant
    April 25, 2022

    Thank you for your answer, I have managed to reach the support via the link you gave me. It didn't work before, weird...

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