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shaunj23780287
Participant
June 22, 2018
Answered

Acobat Single App Install and Conflicting Processes

  • June 22, 2018
  • 2 replies
  • 3036 views

Hi Adobe,

I am trying to configure a 3 CCP deployment via SCCM for various apps:

Design Package - Photoshop etc

Media Package - Premiere etc

Acrobat - Single Acrobat DC Application

I have created all 3 packages with the CCP and testing the deployments locally first before hitting SCCM will allow me to install the design and media packages fine with no issue. When I try to deploy Acrobat via the msi I get an installation success message and can see in the MSI log I told it to create that it says package reconfiguration successful however no Acrobat DC is installed. I then try to run the setup.exe --silent to see what that gives and the following is displayed:

UI mode: Silent

2.00%

Error : Conflicting Processes running.

Exit Code: 19

Setup exiting with return code (5)

When I look at the ConflictingProcessList.xml I can see a number of processes which must not be running however how can I ensure they are killed prior to the installation other than writing a long script to run before my deployment? Im super surprised that the installer doesn't close these and restart after install. I also read there was a possible force switch to force the install however when I run setup.exe --help no such switch is listed. Now im not one to moan as Adobe Products once installed are amazing however I have been tackling Adobe Deployments since CS4 and although they are better now they still seem plagued with issues. Any tips on getting Acrobat to install as a single app?

This topic has been closed for replies.
Correct answer alisterblack

Hi,

Acrobat has its own MSI file which you can choose to run separately.

We advise to run the Acrobat MSI before the main Build folder MSI.

2 replies

alisterblack
alisterblackCorrect answer
Inspiring
June 29, 2018

Hi,

Acrobat has its own MSI file which you can choose to run separately.

We advise to run the Acrobat MSI before the main Build folder MSI.

Jeffrey_A_Wright
Legend
June 22, 2018

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.