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bretd34977030
Participant
Nov 6, 2018 8:14 PM UTC
Answered

Acrobat 2019 completely disappearing after iMac start-up

Having an issue where the Acrobat DC 2019 application completely disappears each day after starting up in the morning. I'm running a Late 2015 Retina 5K iMac with OS High Sierra 10.13.6.

Reinstalling Acrobat DC works until the iMac is shut down and restarted. I've tried running the update patch to version 19.008.20080, but this did not solve the issue.

I'm on a corporate enterprise account for Adobe CC, and other users are experiencing the same issue with Acrobat 2019.

Is there a way to re-install Acrobat 2018?

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BretD@HGDCorrect answer
Participant
Nov 9, 2018 7:39 PM UTC

It disappears from the Applications folder. We may have found a fix.

A couple of us re-installed Acrobat Pro DC, then ran the uninstaller, and then reinstalled Acrobat a second time.

So far, it seems to have fixed the issue.

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2 replies

Test Screen Name
Legend
Nov 9, 2018 11:15 AM UTC

You say it "completely disappears". Where from? Where have you looked, in full?

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    BretD@HGDCorrect answer
    Participant
    Nov 9, 2018 7:39 PM UTC

    It disappears from the Applications folder. We may have found a fix.

    A couple of us re-installed Acrobat Pro DC, then ran the uninstaller, and then reinstalled Acrobat a second time.

    So far, it seems to have fixed the issue.

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