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Anonymous
September 19, 2012
Question

Acrobat 9 "Display PDF in Browser" on IE7 crashes the browser

  • September 19, 2012
  • 1 reply
  • 3070 views

Hi,

Here's what is happening. My company purchased a few licenses for Adobe Acrobat Professional 9, and they were installed on some of the company laptops. These laptops are in a UAC controlled SOE environment, so the employees are restricted to do any updates/installations that requires rights. The Adobe Professional 9 was installed through SCCM advertisement, and the "Display PDF in Browser" option was enabled.We discovered that when we attempt to download any pdf files off the web, the browser would stop responding/hangs during the duration of the downloads (shown at the status bar of IE), and we can only kill off the process.

The current workaround is to disable the "Display PDF in Browser" and download the file directly. However, it came to some points where the pdf documents contains some dynamic links over https on the site is is residing. In which case, the pdf have to be open to view from the secured site for the dynamic link to works.

Previously with Adobe Reader 9, we face no such issue. Only after we installed Acrobat Professional 9, this issue surfaces.

We have tried uninstalling the Reader before installing the Acrobat to prevent any chances of conflicts, problem persisted.

Here are the versions of the software involved.

Adobe Reader v9.3

Adobe Acrobat Professional v9.0.0

Internet Explorer v7.0.6002.18005

I have looked through the forums for similar cases, unless I have missed the keywords, I do not see any similar cases.

Has anyone encountered similar issues? Would appreciate if you could share on what was done to circumvent this. Thank you!

Jiang.

This topic has been closed for replies.

1 reply

EnterpriseHelp
EnterpriseHelp
Inspiring
September 19, 2012

Start by simplifying the issue:

  • Deployment method is not relevant.
  • UI config seems ok: HKCU . . . Originals/browserintegration is probably set.
  • IE version is supported.
  • Both apps can be installed on the same machine.

So given all that, the problem probably resides with the PDF, the origin of the PDF, or other security settings.

  • Is the problem seen with both Reader and Acrobat?
  • What is your definition of a dynamic link? Post example.
  • What are your security settings? (is Enhanced Security enabled?)

Ben

EnterpriseHelp
EnterpriseHelp
Inspiring
September 19, 2012

here's some detail from the Preference Reference:

9.x: The application checks all the possible bBrowserIntegration preferences for all versions and products, including Acrobat and Reader 7, 8, and 9. If any are 0, the application uses 0.

10.0 and later: The application checks the key corresponding to the "blessed" application that is named in the hard-coded key name at HKCR\Software\Adobe\Acrobat\Exe. For example, if the value is "C:\Program Files\Acrobat 10\Adobe Acrobat.exe, then Acrobat 10 checks HKCU\Software\Adobe\Adobe Acrobat\10.0\Originals\bBrowserIntegration.

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