Acrobat AI Assistant seems to be available to our enterprise users, but we haven't purchased any AI licenses yet.
It seems to be working until they click on the 'Obtain access' button, after which we receive a request in the admin portal and they no longer have access.
Is this normal normal? Do we have access for a short period of time?
Thank you.
Thank you for reaching out. Based on your message, it appears that users in your organization are seeing the Acrobat AI Assistant feature as available, but upon clicking the "Obtain access" button, access is removed and a request appears in the Admin Console. Please confirm if this is the issue you need assistance with.
As reviewed, your Adobe ID is associated with an active Teams contract. The Acrobat AI Assistant may initially appear available as part of Adobe’s feature preview or trial experience. Users may see and briefly interact with the feature; however, full access requires a valid AI Assistant license. Once users select "Obtain access," the system verifies entitlements. If no AI Assistant license is assigned, the request is routed to the Admin Console for administrator review.
To provide continued access to this feature, your organization must purchase Acrobat AI Assistant add-on licenses and assign them to the appropriate users via the Admin Console.
For further information, you may refer to the following resources:
https://adobe.ly/41X3FDO
https://adobe.ly/4l3GtMU
Your organization is currently in its renewal window. You may contact your Adobe account manager or reseller to discuss adding AI Assistant licenses to your contract.
Please let us know if you require any assistance with the purchasing process or license assignment.
Regards,
^AN
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