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Michael328742219ezx
Participant
Oct 12, 2023 8:50 AM UTC
Answered

Acrobat Anmeldungsfenster kommt immer wieder trotz eingeloggtem USer

Hallo,

beim starten von Acrobat Pro wird die Anmeldung nicht akzeptiert. Es kommt immer wieder das Anmeldefenster in einer Schleife. Der Benutzer ist aber in der Cloud bereits angemeldet.

Die Anwendung Photoshop Express bzw. die Cloud selbst funktioniert aber.

 

VG

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Nikhil R Gupta
Nikhil R GuptaCorrect answer
Legend
Oct 12, 2023 6:05 PM UTC

Hello @Michael328742219ezx, you can try the below helpx article. Hope this helps.
Acroabt SIgn in issue 

 

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5 replies

Nikhil R Gupta
Nikhil R GuptaCorrect answer
Legend
Oct 12, 2023 6:05 PM UTC

Hello @Michael328742219ezx, you can try the below helpx article. Hope this helps.
Acroabt SIgn in issue 

 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 12, 2023 3:07 PM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from cc desktop bugs">
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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 12, 2023 3:07 PM UTC

    contact your admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

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    Michael328742219ezxAuthor
    Participant
    Oct 12, 2023 3:04 PM UTC

    I do have an Account for Adobe Pro.

    Right after I start Acrobate, I have to enter my credentials. I can login in with my credentials (enterprise version), it seems to be accepted. After a while, the login window appears again.

    My credentials are correct, I´m able to login to the creative cloud (and other applicationsfrom adobe). However, only Acrobate shows that behavior.  

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 12, 2023 2:52 PM UTC

    what do you mean by "accept" sign-in?  the user is refusing to sign in to that prompt?

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