Acrobat DC 21 installation error during task sequence
- February 25, 2021
- 2 replies
- 3307 views
We're using SCCM task sequences to deploy Windows 10 20H2 and multiple applications on our computers. We created a package for Adobe Acrobat DC 21.1.20135.0 using the admin console. The package installs perfectly fine when launched manually in Windows 10 (double clicking the setup.exe file) but it fails every time when launched from the task sequence. The installation of Acrobat DC 19 in the same task sequence works fine.
Here's the interesting portion of the log file (full log attached):
02/24/21 12:42:54:688 | [INFO] | | OOBE | DE | | | | 3524 | Installing third party payload
02/24/21 12:42:54:688 | [INFO] | | OOBE | DE | | | | 3524 | Third party application path:C:\WINDOWS\ccmcache\6\Files\Setup\APRO21.0\Adobe Acrobat\Setup.exe
02/24/21 12:42:54:688 | [INFO] | | OOBE | DE | | | | 3524 | CommandLine: /sALL /sPP /re /sMutexTimeout "5" /sl "fr_FR" /msi INSTALLDIR="C:\Program Files (x86)\Adobe\Acrobat DC" EULA_ACCEPT="YES" SUITEMODE=1 OWNERSHIP_STATE=1 LANG_LIST="fr_FR" AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1 REMOVE_PREVIOUS=NO PRODUCT_SOURCE=CCDA ENFORCE_NGL=1
02/24/21 12:44:17:654 | [INFO] | | OOBE | DE | | | | 3524 | Third party payload completed. Testing return code: 1603
02/24/21 12:44:17:654 | [ERROR] | | OOBE | DE | | | | 3524 | DW071:
02/24/21 12:44:17:654 | [ERROR] | | OOBE | DE | | | | 3524 | DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603
02/24/21 12:44:17:750 | [INFO] | | OOBE | DE | | | | 5288 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
02/24/21 12:44:17:750 | [INFO] | | OOBE | DE | | | | 5288 | :: END TIMER :: [Payload Operation :Adobe Acrobat\Setup.exe_21.001.20135] took 82966.7 milliseconds (82.9667 seconds) DTR = 1376.36 KBPS (1.3441 MBPS)
02/24/21 12:44:17:750 | [INFO] | | OOBE | DE | | | | 5288 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Acrobat DC 21.1.20135.0 Adobe Acrobat\Setup.exe_21.001.20135
02/24/21 12:44:17:750 | [INFO] | | OOBE | DE | | | | 5288 | No operation. We're done:
02/24/21 12:44:19:782 | [INFO] | | OOBE | DE | | | | 5288 | Total components installed: 0
02/24/21 12:44:19:782 | [INFO] | | OOBE | DE | | | | 5288 | Total components repaired: 0
02/24/21 12:44:19:782 | [INFO] | | OOBE | DE | | | | 5288 | Total components removed: 0
02/24/21 12:44:19:782 | [WARN] | | OOBE | DE | | | | 5288 | DW050: The following payload errors were found during install:
02/24/21 12:44:19:782 | [WARN] | | OOBE | DE | | | | 5288 | DW050: - Adobe Acrobat DC: Install failed
02/24/21 12:44:19:782 | [INFO] | | OOBE | DE | | | | 5288 | Call PostSession Custom Hook
02/24/21 12:44:19:782 | [INFO] | | OOBE | DE | | | | 5288 | :: END TIMER :: [Total Timer] took 87357.2 milliseconds (87.3572 seconds) DTR = 1307.64 KBPS (1.27699 MBPS)
02/24/21 12:44:20:813 | [INFO] | | OOBE | DE | | | | 5288 | -------------------------------------- Summary --------------------------------------
02/24/21 12:44:20:813 | [INFO] | | OOBE | DE | | | | 5288 | - 0 fatal error(s), 2 error(s)
02/24/21 12:44:20:813 | [INFO] | | OOBE | DE | | | | 5288 | Win OS version: 10.0.0.0 64 bit Type: 1
Any idea why this is happening?
