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Participant
November 9, 2016
Question

Acrobat DC Classic track APPV5 sp3 - error 16

  • November 9, 2016
  • 3 replies
  • 557 views

Hi,

We followed the instuctions mentioned in App-V Deployment: Acrobat DC — Enterprise Administration Guide

When publishing the package without the -DynamicDeploymentConfiguration option the package is published without an error. Only a message the we have 00 days left.

But when we do use the -DynamicDeploymentConfiguration option, we receive error 16. The application closes then. Any idea what went wrong?

Output of the Publish script

09-11-2016 15:24: ---------------------------------------------------------

09-11-2016 15:24: -                       Publish.ps1                     -

09-11-2016 15:24: -       Post Publishing Script for Acrobat App-V        -

09-11-2016 15:24: ---------------------------------------------------------

09-11-2016 15:24: DEBUG: Application available physically at C:\ProgramData\Microsoft\AppV\Client\Integration\631adb70-603c-4bac-a7d6-04d068c8f05a\Root\Acrobat

09-11-2016 15:24: DEBUG: Package Integrated at C:\ProgramData\Microsoft\AppV\Client\Integration

09-11-2016 15:24: -------------------------------------------------------------------------------

09-11-2016 15:24: Setting appv registry key

09-11-2016 15:24: -------------------------------------------------------------------------------

09-11-2016 15:24: DEBUG: Checking C:\ProgramData\Microsoft\AppV\Client\Integration\631adb70-603c-4bac-a7d6-04d068c8f05a\Root\Acrobat is available or not

09-11-2016 15:24: -------------------------------------------------------------------------------

09-11-2016 15:24: Adding the necessary entries in PassThroughPaths key of App-V

09-11-2016 15:24: -------------------------------------------------------------------------------

09-11-2016 15:24:

DEBUG: The entries available presently in passthrough are

09-11-2016 15:24: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\WMI\Autologger HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib HKEY_LOCAL_MACHINE\SOFTWARE\Policies HKEY_CURRENT_USER\SOFTWARE\Policies

09-11-2016 15:24:

DEBUG: The entries to be added in passthrough are

09-11-2016 15:24: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt

09-11-2016 15:24:

DEBUG: The entries to be present in passthrough are

09-11-2016 15:24: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\eventlog\Application HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\WMI\Autologger HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib HKEY_LOCAL_MACHINE\SOFTWARE\Policies HKEY_CURRENT_USER\SOFTWARE\Policies HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt

09-11-2016 15:24:

DEBUG: The keys successfully added to App-V PassThroughPaths

09-11-2016 15:24: -------------------------------------------------------------------------------

09-11-2016 15:24: Disabling Updater for Acrobat, so that it does not update through ARM

09-11-2016 15:24: -------------------------------------------------------------------------------

09-11-2016 15:24: -------------------------------------------------------------------------------

09-11-2016 15:24: Setting Licensing Related Folders with proper permissions

09-11-2016 15:24: -------------------------------------------------------------------------------

09-11-2016 15:24: DEBUG: Creating the following folders :-

09-11-2016 15:24: DEBUG: 1. SLStore - Comlpleted

09-11-2016 15:24: DEBUG: 2. Adobe PCD - Comlpleted

09-11-2016 15:24: DEBUG: 3. PCF - Comlpleted

09-11-2016 15:24: DEBUG: 4. SLCache - Comlpleted

09-11-2016 15:24: DEBUG: C:\ProgramData\App-V\631ADB70-603C-4BAC-A7D6-04D068C8F05A\BBEDF2C2-390F-404B-AA4E-49BA6B46215C\Root\Acrobat\application.xml Files copied locally as C:\Program Files\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml

09-11-2016 15:24: DEBUG: Permissions set correctly

09-11-2016 15:24: DEBUG: Licensing Folders setup completed

09-11-2016 15:24: -------------------------------------------------------------------------------

09-11-2016 15:24:  Serializing Acrobat with Volume Serial

09-11-2016 15:24: -------------------------------------------------------------------------------

09-11-2016 15:24: DEBUG: Licensing Script execution completed

09-11-2016 15:24: -------------------------------------------------------------------------------

OOBELIB.LOG

11/09/16 15:26:36:338 | [INFO] |  |  |  | DispatchClientLib |  |  | 3968 | Dispatch table loaded from path: C:\Program Files\Common Files\Adobe\OOBE\PDApp\P7\dispatchtable.xml

11/09/16 15:26:36:343 | [INFO] |  |  |  | DispatchClientLib |  |  | 3968 | (re)load Local Dispatch Table status-[0].

11/09/16 15:26:36:345 | [INFO] |  |  |  | DispatchClientLib |  |  | 3968 | Scope : [2]

11/09/16 15:26:36:348 | [INFO] |  |  |  | DispatchClientLib |  |  | 3968 | Setting scope to GM

11/09/16 15:26:36:350 | [INFO] |  |  |  | DispatchClientLib |  |  | 3968 | EndPoint requested: [IdentityManagement]

11/09/16 15:26:36:353 | [INFO] |  |  |  | DispatchClientLib |  |  | 3968 | Length of the URL: [33]

11/09/16 15:26:36:355 | [INFO] |  |  |  | DispatchClientLib |  |  | 3968 | Returning from getEndpointAddr: [0]

11/09/16 15:26:36:358 | [INFO] |  |  |  | DispatchClientLib |  |  | 3968 | EndPoint requested: [IdentityManagement]

11/09/16 15:26:36:361 | [INFO] |  |  |  | DispatchClientLib |  |  | 3968 | Length of the URL: [33]

11/09/16 15:26:36:365 | [INFO] |  |  |  | DispatchClientLib |  |  | 3968 | URL found [https://ims-prod06.adobelogin.com]

11/09/16 15:26:36:368 | [INFO] |  |  |  | DispatchClientLib |  |  | 3968 | Returning from getEndpointAddr: [0]

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3 replies

Legend
November 17, 2016

Hello,

Have you tried to contact Support yet?

Looking at the Error it seems licensing is not getting through. But looking at logs seems everything went normal.

Are you still facing this issue?

Regards,

Tariq Dar.

ictlzrAuthor
Participant
November 18, 2016

Hi Tariq,

The issue is not resolved yet, but we have an appv specialist looking into it.

Just out of curiosity. Is appv offically supported by Adobe?

Legend
November 18, 2016

Yes, App-V is supported officially and that is why we have this documentation available: App-V Deployment: Acrobat DC — Enterprise Administration Guide

I will be sharing an email id via private message. And you may drop us an email with the findings of your specialist in case you require

our assistance.

-Tariq Dar.