Acrobat DC keeps asking for license

Question

Hi,I recently deployed Acrobat DC for all users. But a whole bunch of people (not everyone!) is getting popups to "activate the software".Which is weird, because on the test environment it worked perfectly.I installed it with the Customization Wizard, creating the offline exception. Then ran the adobe_prtk.exe to create a prov.xml. That generated a file, and gave return code 0, meaning it went OK.Then I ran the adobe_prtk.exe to stream that prov.xml, also gave me return code 0.Yet still people are getting this message. Ive edited the GPO to run the stream option on server boot as well, still to no avail.So I went through the oobelib.lig and found all kind of errors in it. Most importantly (I think) a " could not read prov.xml".Here is the logfile08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | __OOBELIB_LOG_FILE__08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | *** Adobe PRTK tool START ***08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Adobe PRTK tool VolumeSerialize invoked08/19/16 13:17:20:407 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | File for Exception prov.xml08/19/16 13:17:20:423 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Muse Leid not found08/19/16 13:17:20:423 | [INFO] |  |  |  | OOBELib |  |  | 8456 | *************OOBELib Session Starts*************08/19/16 13:17:20:423 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Version 9.0.0.301,7.008/19/16 13:17:20:423 | [INFO] |  |  |  | PCDService |  |  | 8456 | PCD Service in non-threaded mode08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Dispatch table file doesnot in parallel to binary or inside the binary, falling back to ACF path.08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE/PDApp/P7/dispatchtable.xml 08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | (re)load Local Dispatch Table status-[0].08/19/16 13:17:20:423 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Scope : [2]08/19/16 13:17:20:439 | [INFO] |  |  |  | DispatchClientLib |  |  | 8456 | Setting scope to GM08/19/16 13:17:20:485 | [ERROR] |  |  |  | OPMWrapper |  |  | 8456 | Failed in getting value for key in OPMGetValueForKey08/19/16 13:17:20:485 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Failed to get Proxy username in OPM DB08/19/16 13:17:20:485 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | Failed to load axlibv7.dll, trying again08/19/16 13:17:20:485 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | Failed to load axlibv7.dll, trying again with axlib in ACF08/19/16 13:17:20:501 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | All function pointers successfully retrieved08/19/16 13:17:20:501 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib LoadActivationGrace Started.08/19/16 13:17:20:501 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Starting up SLCore 2.0 Release (build 2.0.1.360321).08/19/16 13:17:20:501 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Service construction took 0.0 ms and succeed.08/19/16 13:17:20:501 | [ERROR] |  |  |  | OOBELib |  |  | 8456 | SLConfig path is : C:\Users\xxxxxx\AppData\Local\Temp\16\MSLC.xml_8008/19/16 13:17:20:501 | [INFO] |  |  |  | OOBELib |  |  | 8456 | GetAMTConfigPathForLEID : Payload Code found, retrieving 08/19/16 13:17:20:517 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | No value for key [PRODUCT_MUST_ACTIVATE] in hive [{AC76BA86-1033-FFFF-7760-000000000007}] in master : 1008/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Using AdobeCode {AC76BA86-1033-FFFF-7760-000000000007}08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Using Driver AdobeCode {AC76BA86-1033-FFFF-7760-000000000007}08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Retrieving installedLanguages from master for MUL SN.08/19/16 13:17:20:517 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [PayloadCode] in hive [] from master : 408/19/16 13:17:20:517 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [installedLanguages] in hive [] from master : 408/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | LoadActivationGrace : Can't retrieve installedLanguages.08/19/16 13:17:20:517 | [WARN] |  |  |  | OOBELib |  |  | 8456 | record.enigmaProductInfo.productIdentifier 1608/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No licensing LEID found in config file, using default08/19/16 13:17:20:517 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No dominated LEIDs found in config file, using self08/19/16 13:17:20:517 | [DEBUG] |  |  |  | OOBELib |  |  | 8456 | Updating dominating leid list08/19/16 13:17:20:517 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Syncing to license store...08/19/16 13:17:20:532 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Found server mkey.08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Loading license references...08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Found 2 license file(s)08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Parsing license file [202899997.lic] succeed.08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Parsing license file [255056157.lic] succeed.08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | License store synchronization took 31.6 ms and succeed.08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Query license: type = 3, duration = permanent, remaining = permanent.08/19/16 13:17:20:548 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Checking if license needs to be deleted for upgrade scenario08/19/16 13:17:20:548 | [INFO] |  |  |  | OOBELib |  |  | 8456 | PID in SN matches enigma data, check if need to remove the license08/19/16 13:17:20:548 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Current SN is not a subscription SN08/19/16 13:17:20:548 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Reading product config 08/19/16 13:17:20:548 | [ERROR] |  |  |  | SLCoreService |  |  | 8456 | Loading SLR took 0.0 ms and return "Invalid Operation: License Already Exists (129:16)".08/19/16 13:17:20:548 | [ERROR] |  |  |  | SLCoreService |  |  | 8456 | Loading license from product config return "Invalid Operation: License Already Exists (129:16)".08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Feature Acrobat_12.0 is enabled.08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Feature Acrobat_Base_12.0 is enabled.08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Feature Acrobat_Distiller_12.0 is enabled.08/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [AL] in hive [LocaleVariants] from cache : 76908/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No locale variant found for locale : ALL08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No variants found for locale : ALL08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Seting feature status for locale : ALL08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Features licensed Acrobat_12.008/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Features licensed Acrobat_Base_12.008/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Features licensed Acrobat_Distiller_12.008/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 76908/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Updating license file08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib AX Fb licensing handling started08/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 76908/19/16 13:17:20:735 | [DEBUG] |  |  |  | PCDService |  |  | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 76908/19/16 13:17:20:735 | [INFO] |  |  |  | AXFBLicensing |  |  | 8456 | Not loading license for AX or FB08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib AX Fb licensing handling completed08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELib LoadActivationGrace Completed.08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).08/19/16 13:17:20:735 | [INFO] |  |  |  | SLCoreService |  |  | 8456 | Service destruction took 0.4 ms and succeed.08/19/16 13:17:20:735 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully loaded the license08/19/16 13:17:20:735 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELibImpl::CommitPCD STARTED08/19/16 13:17:20:750 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | looking for library c:\Temp\adobe_upgrade.dll08/19/16 13:17:20:750 | [WARN] |  |  |  | ServiceLoader |  |  | 8456 | Failed to find adobe_upgrade.dll08/19/16 13:17:20:750 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | Symbol AULOpenSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader08/19/16 13:17:20:766 | [INFO] |  |  |  | OOBELib |  |  | 8456 | CreateEntriesAfterOnlineValidation : licensable leids set to V7{}AcrobatESR-12-Win-GM,V7{}AcrobatPro-Beta12-Win-GM,V7{}AcrobatStd-Beta12-Win-GM08/19/16 13:17:20:766 | [INFO] |  |  |  | OOBELib |  |  | 8456 | CreateEntriesAfterOnlineValidation : licensable leids length set to 8208/19/16 13:17:20:766 | [INFO] |  |  |  | OOBELib |  |  | 8456 | CreateEntriesAfterOnlineValidation : Created entries after SN validation08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Serial Number does not has subscription enabled08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | No SN to be remembered at install08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | User hasn't registered08/19/16 13:17:20:782 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | Symbol AULCloseSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | OOBELibImpl::CommitPCD ENDED08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.08/19/16 13:17:20:782 | [INFO] |  |  |  | OOBELib |  |  | 8456 | *************OOBELib Session Ends*************08/19/16 13:17:20:782 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Volume Serial Number used, enabling guest user08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, V7{}AcrobatESR-12-Win-GM, ENABLE_GUEST, 108/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:782 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:782 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:797 | [DEBUG] |  |  |  | ServiceLoader |  |  | 8456 | using logging service now08/19/16 13:17:20:797 | [INFO] |  |  |  | PCDService |  |  | 8456 | PCD Service in non-threaded mode08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully made entry in SLCache08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, EULADelay, -108/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, Growl, Suppress08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:797 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:797 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, REG_SERIAL_OVERRIDE, Suppress08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, Growl, Suppress08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Unable to find FindFirstFile08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:828 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:828 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml08/19/16 13:17:20:844 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Could not read prov.xml08/19/16 13:17:20:844 | [INFO] |  |  |  | PCDService |  |  | 8456 | PCD Service in non-threaded mode08/19/16 13:17:20:844 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | PendingType2A already existing for leids: V7{}AcrobatESR-12-Win-GM{|}ALL08/19/16 13:17:20:875 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | Type2AData entry written for leid V7{}AcrobatESR-12-Win-GM{|}ALL08/19/16 13:17:20:891 | [ERROR] |  |  |  | Adobe PRTK |  |  | 8456 | LEIDLocForType2A entry written for SN 91018505670439677384424008/19/16 13:17:20:891 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | Return code 008/19/16 13:17:20:891 | [INFO] |  |  |  | Adobe PRTK |  |  | 8456 | *** Adobe PRTK tool END ***

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