Acrobat DC Licensing Issues when Connecting Through VPN

Question

Hello Everyone,

We are running into an issue where random users are losing their Acrobat Pro DC licensing when they are connecting to the VPN through the office.

The connection for the VPN is split tunnel, so Internet traffic is not going through the VPN. Verified DNS services are able to resolve both lm.adobe.io and lm.licensing.adobe.com in and out of the VPN without an issue.

Is there a log file associated with the Creative Cloud app or the Acrobat Pro DC app which will point us to a reason for the licensing being removed?

Fixes that have worked, but are only temporary

1) Logging out and back into Creative Cloud/Acrobat Pro DC

2) Restarting the machine and then logging out and back into the Adobe products
3) Reinstall of the Adobe products

The issue does not happen to everyone, so far out of our 13 users only 6 have reported the problem; while all of them use the VPN on a daily basis.

Thank you!

ProDesignTools · Accepted Answer

Hi,

Please check this link - Adobe Creative Cloud Network Endpoints

This is the list of all the ports and urls that you need to white-list on your network.

If they are unable to access the appropriate endpoints after joining the VPN, then they should contact the VPN provider to make the necessary configuration changes.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.