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Participant
August 11, 2021
Question

Acrobat DC Pro sign-in problems

  • August 11, 2021
  • 2 replies
  • 301 views

Greetings,

After re cloning some PC's users are having problems signing on, in order to pick up a license.

Adobe help text is this: 

https://helpx.adobe.com/in/x-productkb/global/update-operating-system-and-browser.html

I have tried with all kind of browsers, IE11, Chrome, Edge but nothing helps and the Reg-fix doesn't seems to apply correctly when I run an import. 

I´m running following setup:

Acrobat DC Pro: 2015.006.30527

W10 Enterprise

PC's: i7, 16 GB

 

Any help is highly appreaciated.

Thanks 
Soren Krebs, Spain.

This topic has been closed for replies.

2 replies

Community Manager
August 11, 2021

Kindly confirm the error and the screenshot which you are getting which will tell us more about the issue.

Acrobat 2015 is End of life and support product now.

Participant
August 12, 2021

Thanks TechBurner, for getting back to soon.

However, after applying GPUpdate /Force a couple of times, this morning I managed to sign in from Acrobat DC and pick up a license from the pool. This is very strange and I have no logical explanation for why it suddently work today. 
This must be the "magic of IT" 😉 
Thanks anyway and have a great day.

Soren Krebs