Acrobat DC shows standard instead of pro

Forum|Forum|9 years ago
February 28, 2017
1 reply
922 views

We're in a XenApp 7 environment on 2012 R2 and I have 1 user that is supposed to be running Pro instead of Standard. I had to nuke her user profile in Windows due to another oddball problem but now when she logs into Acrobat DC, it always thinks she's on Standard edition rather than Pro. What am I missing here since it was working correctly prior to deleting her profile?

Acrobat

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kglad

Community Expert

there's not one program that you log into and the login determines whether you use pro or standard.

you must have some setup where users sign-in and depending on their credentials, they are able to use one or another set of programs. ie, the problem is your setup.

licensem82305042Author

Participant

According to Adobe's website, that's incorrect?

Deploy Adobe Acrobat DC

The download package for Acrobat Pro DC & Acrobat Standard DC is the same. After deployment, when users launch Acrobat DC and sign in with their ID, the application gets activated as Pro or Standard depending on their entitlement.

kglad

Community Expert

oops, you're correct for an enterprise account. but you're posting in the non-enterprise forum.

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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