Acrobat install problems

Question

When I tried to install Acrobat through the setup program, it showed failure with the log:08/23/25 23:18:19:323 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25188 | Build Version - 2.2.0.6
08/23/25 23:18:19:323 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25188 | Logging Level verbosity Set  to 4
08/23/25 23:18:19:353 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25188 | Successfully fetched the optionXML content from MSI database ...
08/23/25 23:18:19:366 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25188 | The OS language detected for Acrobat (zh_CN)
08/23/25 23:18:19:379 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25188 | Failed to find the install status of the MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}), Error (1608) ...
08/23/25 23:18:19:380 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25188 | Failed to find the install status of the Acrobat MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) ...
08/23/25 23:18:19:380 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25188 | Failed to find prior install state for media (apro) (25.1) (APRO25.1)...
08/23/25 23:18:19:380 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25188 | Failed to find if Acrobat DC versions packaged, corrupt package data ...
08/23/25 23:18:19:381 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 25188 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
08/23/25 23:18:19:387 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 25188 | Uninstaller launch location changed to temp location :: C:\Users\wsx17\AppData\Local\Temp\Creative Cloud Uninstaller.exe
08/23/25 23:18:19:387 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 25188 | Path to Process :C:\Users\wsx17\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\wsx17\AppData\Local\Temp arguments being passed :"C:\Users\wsx17\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u 
08/23/25 23:18:20:934 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 25188 | Process creation completed.
08/23/25 23:18:20:934 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 25188 | The CCDA uninstallation process return code is (0).
08/23/25 23:18:26:268 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25188 | Setup exiting with return code (8)
08/23/25 23:30:19:139 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25836 | Build Version - 2.2.0.6
08/23/25 23:30:19:139 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25836 | Logging Level verbosity Set  to 4
08/23/25 23:30:19:144 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25836 | Successfully fetched the optionXML content from MSI database ...
08/23/25 23:30:19:154 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25836 | The OS language detected for Acrobat (zh_CN)
08/23/25 23:30:19:155 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25836 | Failed to find the install status of the MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}), Error (1608) ...
08/23/25 23:30:19:155 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25836 | Failed to find the install status of the Acrobat MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) ...
08/23/25 23:30:19:155 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25836 | Failed to find prior install state for media (apro) (25.1) (APRO25.1)...
08/23/25 23:30:19:155 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25836 | Failed to find if Acrobat DC versions packaged, corrupt package data ...
08/23/25 23:30:19:156 | [ERROR] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 25836 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
08/23/25 23:30:23:097 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27004 | Temp path found for log files (C:\Users\wsx17\AppData\Local\Temp\CreativeCloud\ACC\PDApp.log) 
08/23/25 23:30:53:152 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 25836 | Setup exiting with return code (8)
08/23/25 23:36:21:424 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27036 | Build Version - 2.2.0.6
08/23/25 23:36:21:424 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27036 | Logging Level verbosity Set  to 4
08/23/25 23:36:21:428 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27036 | Successfully fetched the optionXML content from MSI database ...
08/23/25 23:36:21:438 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27036 | The OS language detected for Acrobat (zh_CN)
08/23/25 23:36:21:439 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27036 | Failed to find the install status of the MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}), Error (1608) ...
08/23/25 23:36:21:439 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27036 | Failed to find the install status of the Acrobat MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) ...
08/23/25 23:36:21:439 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27036 | Failed to find prior install state for media (apro) (25.1) (APRO25.1)...
08/23/25 23:36:21:439 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27036 | Failed to find if Acrobat DC versions packaged, corrupt package data ...
08/23/25 23:36:21:440 | [ERROR] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 27036 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
08/23/25 23:37:08:055 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 18764 | Temp path found for log files (C:\Users\wsx17\AppData\Local\Temp\CreativeCloud\ACC\PDApp.log) 
08/23/25 23:37:10:982 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27036 | Setup exiting with return code (8)
08/23/25 23:58:44:454 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 23480 | Build Version - 2.2.0.6
08/23/25 23:58:44:454 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 23480 | Logging Level verbosity Set  to 4
08/23/25 23:58:44:459 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 23480 | Successfully fetched the optionXML content from MSI database ...
08/23/25 23:58:44:470 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 23480 | The OS language detected for Acrobat (zh_CN)
08/23/25 23:58:44:471 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 23480 | Failed to find the install status of the MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}), Error (1608) ...
08/23/25 23:58:44:471 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 23480 | Failed to find the install status of the Acrobat MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) ...
08/23/25 23:58:44:471 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 23480 | Failed to find prior install state for media (apro) (25.1) (APRO25.1)...
08/23/25 23:58:44:471 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 23480 | Failed to find if Acrobat DC versions packaged, corrupt package data ...
08/23/25 23:58:44:472 | [ERROR] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 23480 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
08/23/25 23:58:46:464 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 23480 | Setup exiting with return code (8)
08/23/25 23:58:50:770 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3624 | Build Version - 2.2.0.6
08/23/25 23:58:50:770 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3624 | Logging Level verbosity Set  to 4
08/23/25 23:58:50:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3624 | Successfully fetched the optionXML content from MSI database ...
08/23/25 23:58:50:784 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3624 | The OS language detected for Acrobat (zh_CN)
08/23/25 23:58:50:784 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3624 | Failed to find the install status of the MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}), Error (1608) ...
08/23/25 23:58:50:784 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3624 | Failed to find the install status of the Acrobat MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) ...
08/23/25 23:58:50:784 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3624 | Failed to find prior install state for media (apro) (25.1) (APRO25.1)...
08/23/25 23:58:50:785 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3624 | Failed to find if Acrobat DC versions packaged, corrupt package data ...
08/23/25 23:58:50:786 | [ERROR] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 3624 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
08/23/25 23:58:53:448 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 21148 | Temp path found for log files (C:\Users\wsx17\AppData\Local\Temp\CreativeCloud\ACC\PDApp.log) 
08/23/25 23:58:57:744 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 3624 | Setup exiting with return code (8)
08/24/25 00:32:51:898 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27400 | Build Version - 2.2.0.6
08/24/25 00:32:51:898 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27400 | Logging Level verbosity Set  to 4
08/24/25 00:32:51:902 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27400 | Successfully fetched the optionXML content from MSI database ...
08/24/25 00:32:51:912 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27400 | The OS language detected for Acrobat (zh_CN)
08/24/25 00:32:51:913 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27400 | Failed to find the install status of the MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}), Error (1608) ...
08/24/25 00:32:51:913 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27400 | Failed to find the install status of the Acrobat MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) ...
08/24/25 00:32:51:913 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27400 | Failed to find prior install state for media (apro) (25.1) (APRO25.1)...
08/24/25 00:32:51:913 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27400 | Failed to find if Acrobat DC versions packaged, corrupt package data ...
08/24/25 00:32:51:914 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 27400 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
08/24/25 00:32:51:919 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 27400 | Uninstaller launch location changed to temp location :: C:\Users\wsx17\AppData\Local\Temp\Creative Cloud Uninstaller.exe
08/24/25 00:32:51:920 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 27400 | Path to Process :C:\Users\wsx17\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\wsx17\AppData\Local\Temp arguments being passed :"C:\Users\wsx17\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u 
08/24/25 00:34:08:555 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 27400 | Process creation completed.
08/24/25 00:34:08:555 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 27400 | The CCDA uninstallation process return code is (0).
08/24/25 00:34:27:440 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27400 | Setup exiting with return code (8)
08/24/25 00:47:54:630 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 17116 | Build Version - 2.2.0.6
08/24/25 00:47:54:630 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 17116 | Logging Level verbosity Set  to 4
08/24/25 00:47:54:738 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 17116 | Successfully fetched the optionXML content from MSI database ...
08/24/25 00:47:54:750 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 17116 | The OS language detected for Acrobat (zh_CN)
08/24/25 00:47:54:758 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 17116 | Failed to find the install status of the MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}), Error (1608) ...
08/24/25 00:47:54:758 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 17116 | Failed to find the install status of the Acrobat MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) ...
08/24/25 00:47:54:758 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 17116 | Failed to find prior install state for media (apro) (25.1) (APRO25.1)...
08/24/25 00:47:54:758 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 17116 | Failed to find if Acrobat DC versions packaged, corrupt package data ...
08/24/25 00:47:54:759 | [ERROR] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 17116 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
08/24/25 00:47:57:093 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 27808 | Temp path found for log files (C:\Users\wsx17\AppData\Local\Temp\CreativeCloud\ACC\PDApp.log)  And in the Creative Cloud Destop it shows that Acrobat already exsited. I'm sure that I have uninstalled it before for some reasons. What's more, when I clicked the "uninstall" button for Acrobat in the Creative Cloud Destop, nothing happened.Please help me

Anshul_Nautiyal · Accepted Answer

Hi @EternityXuNuo,Thanks for reaching out and sharing the log with us. From your description, it appears you are experiencing issues installing Acrobat. Please follow these steps:Close Adobe processes:Quit Acrobat, Reader, and Creative Cloud Desktop.In Task Manager, end these processes if present: Acrobat.exe, AcroCEF.exe, AcroRd32.exe, CreativeCloud.exe, CCXProcess.exe, CCLibrary.exe, CoreSync.exe, AdobeIPCBroker.exe.After this, try installing the app again, or open Creative Cloud Desktop and install Acrobat from there.If the issue continues:Clean up with Adobe tools:Run the Creative Cloud Cleaner Tool as Administrator. This tool is designed for advanced users and can resolve issues like removing old Adobe software, fixing corrupt installation files, and repairing host files to restore connections with Adobe servers.Refer to this document: https://adobe.ly/47bVN5BRemove leftover folders if they exist:Stop or disable Adobe Acrobat Update Service (AdobeARMservice) if it is still running.Delete the following folders if the cleaner did not remove them:C:\Program Files\Adobe\Acrobat*C:\Program Files (x86)\Adobe\Acrobat*C:\Program Files (x86)\Common Files\Adobe\Acrobat*C:\ProgramData\Adobe\Acrobat%LocalAppData%\Adobe\Acrobat%AppData%\Adobe\AcrobatReset Creative Cloud Desktop state:Delete OOBE caches:%AppData%\Adobe\OOBE%LocalAppData%\Adobe\OOBEAfter completing these steps, reboot your machine, reinstall the Creative Cloud Desktop app, and then attempt to install Acrobat again.Please try these steps and let us know if the issue persists. Regards,^AN

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