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eon_2026
Participant
May 2, 2025
Answered

Acrobat notification and forcibly closed: Your subscription is for Simplified Chinese version

  • May 2, 2025
  • 1 reply
  • 512 views

Acrobat提示：您订阅的是简体中文产品版本，然后强制关闭了软件

Acrobat notification and forcibly closed: Your subscription is for Simplified Chinese version

 

我的订阅是Adobe团队版，操作系统是macOS 15.4.1，所有语言设置都会简体中文，其他的Adobe产品例如PS不受影响
I'm subscribed to Adobe Team Product,My Mac running macOS 15.4.1, macOS and chrome language setting is Simplified Chinese,only Acrobat has this issue—other Adobe apps like PS work fine.

Correct answer Anshul_Nautiyal

Hi @eon_2026,

 

Thank you for reaching out. Based on your query, it appears that Acrobat displays the message: "Your subscription is for the Simplified Chinese version" and then closes unexpectedly. Please confirm if this is the issue you’re encountering.

To resolve this, we recommend following the steps outlined in the following Adobe support articles:

  1. Error launching Creative Cloud apps for China users:
    https://adobe.ly/4lTwI4t

  2. Locale mismatch error when launching Creative Cloud apps:
    https://adobe.ly/3ShRvkl

  3. Use the Creative Cloud Cleaner Tool to remove Acrobat completely:
    https://adobe.ly/4lYdkmE

    After cleaning, please restart your device and reinstall Acrobat using the correct language settings:

    • Open the Creative Cloud Desktop App.

    • Go to Profile > Preferences > Apps.

    • Set the App Language to 简体中文 (Simplified Chinese).

    • Reinstall Adobe Acrobat.

If the issue persists after reinstalling:

  1. Ask your administrator to reassign your license:
    Assign licenses to users

To identify your administrator, please refer to:
Contact your administrator

Please try these steps and let us know the outcome. We’re here to help further if needed.

Regards,
^AN

1 reply

E
eon_2026Author
Participant
May 2, 2025

I think the notification should not so obscure.
In china mainland, IP address geo location changing is very common and frequently.
If Adobe wish to checking IP address geo location, please do it everytime adobe app startup. 

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
May 2, 2025

Hi @eon_2026,

 

Thank you for reaching out. Based on your query, it appears that Acrobat displays the message: "Your subscription is for the Simplified Chinese version" and then closes unexpectedly. Please confirm if this is the issue you’re encountering.

To resolve this, we recommend following the steps outlined in the following Adobe support articles:

  1. Error launching Creative Cloud apps for China users:
    https://adobe.ly/4lTwI4t

  2. Locale mismatch error when launching Creative Cloud apps:
    https://adobe.ly/3ShRvkl

  3. Use the Creative Cloud Cleaner Tool to remove Acrobat completely:
    https://adobe.ly/4lYdkmE

    After cleaning, please restart your device and reinstall Acrobat using the correct language settings:

    • Open the Creative Cloud Desktop App.

    • Go to Profile > Preferences > Apps.

    • Set the App Language to 简体中文 (Simplified Chinese).

    • Reinstall Adobe Acrobat.

If the issue persists after reinstalling:

  1. Ask your administrator to reassign your license:
    Assign licenses to users

To identify your administrator, please refer to:
Contact your administrator

Please try these steps and let us know the outcome. We’re here to help further if needed.

Regards,
^AN

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