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jeff.perkins
jeff.perkins
Participant
April 9, 2018
Answered

acrobat pro 2017 does not include a check for updates menu item

  • April 9, 2018
  • 1 reply
  • 9150 views

After installing Acrobat 2017 pro the help drop down menu does not include "check for updates" .

We are not sure if this means it is already updated all the way or if the update process is not available.

The computers are Windows 7 Pro 32 bit with 4GB of ram.

We have tried uninstalling and reinstalling but nothing seems to help.

Any guidance would be greatly appreciated.

Thanks,

This topic has been closed for replies.
Correct answer EnterpriseHelp

Check the registry to start: Windows Updates

Need to rule out that bUpdater was not disabled somehow.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 9, 2018

do you have a perpetual/classic license or a subscription?

jeff.perkins
jeff.perkinsAuthor
Participant
April 9, 2018

We are using perpetual/classic license for 125 machines. The install went fine on most of the 125 end points. The "check for updates" was available and completed the update without an issue. It is only a few machines that do not appear to include that choice on the Help menu.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 9, 2018

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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