Acrobat Pro 2020 incompatible with Adobe Document Cloud in Sharepoint
- December 20, 2022
- 1 reply
- 823 views
Hello,
We have recently migrated one of our file servers to Sharepoint, and implemented the Adobe Document Cloud app so that users can access their PDF files using their desktop applications. Unfortunately we are running into an issue with some users who are using Adobe Acrobat Pro 2020. It seems when Acrobat Pro 2020 is set as the default app in Windows, the "Open in Desktop App" button does not work. From my troubleshooting I was only able to get the button to work when Adobe Acrobat Reader DC was set as the default app. This is unfortunately not a good workaround as users cannot then edit the files in question. I am wondering if there are particular settings needed in order to fix this, or is this an intentional issue since Acrobat Pro 2020 is not a cloud based product? I have attached a screenshot of the button in question. Any assistance in this would be greatly appreciated.
Thank you
