Acrobat Pro began prompting for Login or Serial Number

Forum|Forum|9 years ago
December 2, 2016
6 replies
768 views

We have Acrobat Pro distributed, (site license). Today We started receiving messages asking for serial numbers or requiring users to 'log in'. It's been sporadic as to who is prompted for what.

All machines are Windows 7,SP1 , x64.

Any thoughts, ideas or suggestions would be appreciated.

Daren

Acrobat

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T

Tariq Dar

Legend

Hi kareno62857570,

What is the version of Acrobat installed in your environment?

If it is Acrobat XI, I am sending you an email id via private message you may drop us an e-mail with the serial number used and the message that you are getting.

Product support team will get back to you.

-Tariq Dar.