Acrobat Pro unable to open PDF files after closing Acrobat Window

Question

Hi,I have 5 users that have Acrobat Pro version 24.002.20687 with Windows 11.  If they close out of a PDF file that was opened in Acrobat Pro, they have to wait about 10 minutes before trying to open up another PDF file.   If they try to open up a PDF sooner, nothing happens - Acrobat doesn't try to open, no error messages.  I tried running a repair install and manually updating Acrobat on each of the users' machiines.   The issue started about a week ago.  To open up another PDF file we have to wait about 10 minutes or have to go into task manager and End Process for any Adobe processes that are running.  Has anyone ran into this previously or know of a fix?Thanks, Josh

itd84062751 · Accepted Answer

Update:  Spoke with an Adobe Support Tech.  She recommended disabling Protected Mode and Enhanced Security.  Tried that and so far it seems to be the fix.

Projektuotojas · Answer

I have same problem for more than a month or two.

Tried update, tried modify install, tried manual update, tried reinstall adobe acrobat.

For me helped disabling Proteched Mode and Enhanced Security. So far tried open and close PDF like 20-30 times. Everything looks fine.

Let's hope it stays like that.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded