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jaredj74627508
Participating Frequently
February 28, 2018
Question

Acrobat Reader DC and Adobe Acrobat DC Cleaner Tool has stopped working...

  • February 28, 2018
  • 1 reply
  • 19813 views

I am in the process configuring an uninstaller for Adobe Reader in case we have failed installation within our company.  I found your cleaner tool, which is exactly what I needed!

However, after the tool completes the uninstall process (logs have finished being written), it crashes.  I have tested this on multiple computers.  Even if I run the tool without any adobe software installed, whenever it completes and you hit "Finish", it crashes.  If I run it silently, it crashes.

My machine is a Precision 3520 with Windows 10 1709.  However, this happened with a VM running 1709 as well.

Has anyone else experienced this?

This topic has been closed for replies.

1 reply

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity Manager
Community Manager
February 28, 2018

What are the product versions you are trying to remove?

J
jaredj74627508Author
Participating Frequently
February 28, 2018

I have been testing the tool by removing 18.011.20035.

The removal appears to be successful and the logging ends.

Like I mentioned before, even if I run the tool when NO adobe product is installed, it still crashes at the end once you click "Finish."

.

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity Manager
Community Manager
February 28, 2018

Can you provide the product name, track, and major version rather than the build number?

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