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son2f
Participant
March 12, 2010
Question

Acrobat-Reader printing creates mystery file.

  • March 12, 2010
  • 3 replies
  • 2216 views

I am having an issue with Reader and Acrobat on our Enterprise desktop image. Using the same installation source (transformed msi using Adobe tuner) on the Citrix server environments do not have the same issue. (only Reader on Citrix)

Image=

Windows XP SP3

Internet Explorer 6

Reader and Acrobat 9.x (testing with multiple versions of 9.x show it is not version specific)

Here is what you do to recreate the issue.

open any pdf in Reader or Acrobat.

print the file.

The directory the pdf you printed now has a new file. The name of the file differs based on the printer you print to.

Example of file names using 2 seperate printers=

USB brother hl-1440 connected directly to the laptop via usb. "USB001" 0 bytes

Network attached Ricoh printer via Windows 2008 print server. "IP_10.46.152.250" 0 bytes

I used Process Monitor to see what is actually creating the file thinking it might be the print driver.

I am attaching a screen shot. I hope it is readable. The process creating the file is AcroRd32.exe

Date & Time: 3/11/2010 5:04:52 PM
Event Class: File System
Operation: CreateFile
Result: NAME NOT FOUND
Path: D:\documents and settings\son2f\Desktop\IP_10.46.152.250
TID: 5132
Duration: 0.0005615
Desired Access: Generic Read
Disposition: Open
Options: Synchronous IO Non-Alert, Non-Directory File
Attributes: N
ShareMode: None
AllocationSize: n/a
------------------------

Description: Adobe Reader 9.1
Company: Adobe Systems Incorporated
Name: AcroRd32.exe
Version: 9.1.0.163
Path: C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
Command Line: "C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe"  "D:\Documents and Settings\son2f\Desktop\lifeIns.pdf"
PID: 2128
Parent PID: 3544
Session ID: 0
User: MAST_HODC\son2f
Auth ID: 00000000:000186f5
Architecture: 32-bit
Virtualized: n/a
Integrity: n/a
Started: 3/11/2010 4:50:51 PM
Ended: (Running)
Modules: ( I have this info. Dont think it is much help. THere is a lot.)

This topic has been closed for replies.

3 replies

B
brape33
Inspiring
July 13, 2011

Hi,

we got a similar problem with the Acrobat Distiller, which comes with Acrobat Pro&Standard in Version 9 and X, under Windows 7.

The Indexer of Windows creates temp folder named C:\tmp.xxx, one for each printed PDF document, obviosly indexing the content of the newly created file.

The problem is, that these folders are not being removed after indexing. The ACL ownership is set to "System", which makes it impossible for the User to delete the folders manually.

The current workaround is running a VB-Script, via SCCM, on all Computers with Acrobat Distiller installed to delete the folders on a schedule.

Does anyone know a fix for this behavior?

Thanks

Peter

D
DILLIGAS9
Participant
July 5, 2011

I forgot to add info about AcrobatPatchApplication.exe. http://kb2.adobe.com/cps/891/cpsid_89178.html  This is not directly related but is a utility which is worth knowing about.

D
DILLIGAS9
Participant
July 5, 2011

I have seen this issue often in the large company I work. I don’t have a 100% fix. It seems to be related to users who created and using local IP port printers and not print servers. Because users have no rights to the system32\spool folder to write the temp file, it dumps this junk file on their desktop. Try correctly installing the printers using printservers and not creating local IP ports. An ugly work-around is to make the users system files hidden or create that file extension type (they usually use just one or two printers so the file type is the last 3 characters of the printer. What happens if their desktop gets filled up with the OS max junk limit, I don’t know because it hasn’t happened yet.

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