Acrobat updates in SCUP wont install

Forum|Forum|13 years ago
February 26, 2013
1 reply
1804 views

When publishing updates through scup catalogs, i have no issues with Flash or Reader, however Acrobat updates always get stuck installing, and sometimes prompt users without admin rights, that another account needs to display a message.

When clicking this message, the user account gets switched out and a gray screen with a message says acrobat can't continue installing until outlook/reader/IE/etc are closed. However even if these are closed, the installer will not continue, and sometimes when rebooting the installer will stick as well during the windows loading process.

This happens on windows xp, vista, 7 and 8

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EnterpriseHelp

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Post details:

What Scup cat are you using?

What version SCUP?

What version Acrobat?

Have you verified the requisite processes are closed and not running quitely in the background?

J

jimmypanagakosAuthor

Participant

Adobe SCUP catalogs are imported from inside SCUP.

Version 4.5

Acrobat 10.X (0-6)

The prerequisites/background processes are not mentioned during the installation when windows update triggers, end users without admin right have no control over the process. Adobe reader and other MSP type installations continue fine and if the files are in use will prompt to reboot after completion, except Acrobat.

There is nothing mentioned in the official guide concerning background processes.

http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/sccm.html

EnterpriseHelp

Inspiring

Files/processes in use issues are probably identical across all deployment methods.

http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/planning.html#closing-running-processes.

Ben

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