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Frankie Howerd
Participant
September 24, 2014
Question

Acrobat X1 will NOT install - help and advice appareciated

  • September 24, 2014
  • 2 replies
  • 897 views

Subscribed to as part of the Enterprise CC package

The packages are built using the Creative Cloud Launcher app to a network share ready to installed to the workstations.

All other packages e.g Photoshop, Indesign etc in the CC pack install with no problem to a test machine using the msi's provided and available in this share.

Acrobat Pro X1 builds with no problems in the CCLauncher, 32 bit and 64 bit versions have been built and tried on the standard Windows 7 64bit OS used on site here, in total 5 iterations have been created and tried with no sucess on this and other machines (4 other machines in total)

Both the MSI installation and setup.exe installation routines have been tried from this network share on machines that have been logged onto with Admin rights, the install has been tried on a basic bare configured non domain machine, again logged on with admin rights, the network share also houses the other CC Packages that install correctly

The log files at:

C:\Program Files (x86)\Common Files\Adobe\Installers (64bit O/S) and

C:\Users\%Username%\AppData\Local\Temp\PDApp.log

Have been viewed and dissected using the information here: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

There appears to be little in the way of errors showing in these files that would cause in the installation to fail catastrophically.



This topic has been closed for replies.

2 replies

A
Anonymous
September 26, 2014

Define the term "cause the installation to fail catastrophically"? You need to define the errors that you are seeing in the UI or Logs.  The Adobe Forum members who look at these posts will need that to assist you.  It would also help if told us the order that you installed the application and which OS you are attempting to install upon.

F
Frankie HowerdAuthor
Participant
September 26, 2014

Not sure who added the catastrophically.

we're trying to install on windows7 using the msi created by the ccplauncher.

have tried with 32 and 64bit.

we create the package with the key and try to instal it. It doesn't install and gives no errors.

if we download the free version, install and register then it's fine but that's impracynical for a site wide rollout.

given we've paid thousands for this software I would have expected Adobe to try and fix it rather than rely ona forum.

there are no other ccloud apps in the package. When we have deployed it has benn variously to machines with/without other Adobe products.

We have tried on a pc with photoshop installed.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
September 24, 2014

Moving this discussion to the Enterprise Deployment (Acrobat and Reader).

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