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Participant
May 3, 2016
Answered

Activating previously purchased version of Photoshop

  • May 3, 2016
  • 2 replies
  • 312 views

Hi,

How do I add previously purchased license for Photoshop? I do have a team cloud with 6 licenses right now, but we have a few permanent licenses that we'd like to reactivate now after these machines have been reinstalled. I extracted a serial number from original installation, but adding that number in current team cloud is impossible because Adobe server claims number is too short.

How can I activate these original licenses? Or add them to cloud? Or actually use them in any way?

Thanks,

Mario

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    Correct answer alisterblack

    Perpetual licenses can't be 'added' to a Creative Cloud Team.

    "I extracted a serial number from original installation" - this method will not give you the real perpetual serial number, the serial is obfuscated in multiple ways.  You can easily find the serial number if you registered the product.

    Find your Adobe product serial number quickly

    2 replies

    alisterblack
    alisterblackCorrect answer
    Inspiring
    May 3, 2016

    Perpetual licenses can't be 'added' to a Creative Cloud Team.

    "I extracted a serial number from original installation" - this method will not give you the real perpetual serial number, the serial is obfuscated in multiple ways.  You can easily find the serial number if you registered the product.

    Find your Adobe product serial number quickly

    Akash Sharma
    Legend
    May 3, 2016