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Generous_hands6C1B
Participant
Feb 18, 2021 4:29 PM UTC
Answered

Activation Issue after Power fail

Have creative cloud on 2 computer - desktop & laptop - Experienced power failure on Desktop with some Adobe apps running..

 

Now when I start any creative app (Acrobat Pro for instance) on my dektop - I always have to login to my adobe account and it forces me to sign out of one of my activations (laptop or desktop) so it can start a new instance on my computer (so I have to logout of my desktop even though I am on my desktop).

 

Once I do this, the apps stay working until I shut down - then the next time, I'll have to go through the whole process again.  How do I get adobe to understand the system I'm starting on IS the desktop I have registered?

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SuJoshiCorrect answer
Community Manager
Feb 18, 2021 8:00 PM UTC

Hello,

Once you get the prompt, please sign out from both the device and then log in and check if you are getting the same issue. 

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1 reply

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Feb 18, 2021 8:00 PM UTC

Hello,

Once you get the prompt, please sign out from both the device and then log in and check if you are getting the same issue. 

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