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Generous_hands6C1B
Participant
February 18, 2021
Answered

Activation Issue after Power fail

  • February 18, 2021
  • 1 reply
  • 239 views

Have creative cloud on 2 computer - desktop & laptop - Experienced power failure on Desktop with some Adobe apps running..

 

Now when I start any creative app (Acrobat Pro for instance) on my dektop - I always have to login to my adobe account and it forces me to sign out of one of my activations (laptop or desktop) so it can start a new instance on my computer (so I have to logout of my desktop even though I am on my desktop).

 

Once I do this, the apps stay working until I shut down - then the next time, I'll have to go through the whole process again.  How do I get adobe to understand the system I'm starting on IS the desktop I have registered?

This topic has been closed for replies.
Correct answer SuJoshi

Hello,

Once you get the prompt, please sign out from both the device and then log in and check if you are getting the same issue. 

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
February 18, 2021

Hello,

Once you get the prompt, please sign out from both the device and then log in and check if you are getting the same issue. 

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