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Question

Actualización de programas de adobe

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No puedo realizar ninguna actualización desde adobe creative cloud.

¿podríais indicarme posibles causas de este error?

Troubleshooting

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C

C962Asistente26696252pajwAuthor

Participant

Hi,

We discovered the source of problem. The corporate antivirus blocked access to adobe creative cloud updates.

Thanks.

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kglad

Community Expert

you're welcome.

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C

C962Asistente26696252pajwAuthor

Participant

Hi, mine is error 113.

Let's try all the options you propose.

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error113

But it's strange because, I used adobe crative cloud for many months, and it worked fine.

Thanks.

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kglad

Community Expert

if you have a non-current os,

1. your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

2. to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise,

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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M

Manan Joshi

Community Expert

Hi @C962Asistente26696252pajw,

Use the following link to find the error logs

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-install-logs-cc.html

From the information on the log, you can use the following links to identify what is causing the issue and probably get a fix as well

https://helpx.adobe.com/in/creative-cloud/kb/download-update-errors.html

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html

-Manan

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-Manan

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