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C
C962Asistente26696252pajw
Participant
October 20, 2022
Question

Actualización de programas de adobe

  • October 20, 2022
  • 3 replies
  • 236 views

No puedo realizar ninguna actualización desde adobe creative cloud.

¿podríais indicarme posibles causas de este error?

This topic has been closed for replies.

3 replies

C
C962Asistente26696252pajwAuthor
Participant
October 28, 2022

Hi,

We discovered the source of problem. The corporate antivirus blocked access to adobe creative cloud updates.

Thanks.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 28, 2022

you're welcome.

C
C962Asistente26696252pajwAuthor
Participant
October 21, 2022

Hi, mine is error 113.

Let's try all the options you propose.

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error113

But it's strange because, I used adobe crative cloud for many months, and it worked fine.

Thanks.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 21, 2022

if you have a non-current os,

 

1. your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

2. to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise,

 

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 21, 2022

Hi @C962Asistente26696252pajw,

Use the following link to find the error logs

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-install-logs-cc.html

From the information on the log, you can use the following links to identify what is causing the issue and probably get a fix as well

https://helpx.adobe.com/in/creative-cloud/kb/download-update-errors.html

https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html

-Manan

-Manan
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