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Adding a Tax Exempt certificate

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Hello there,

I have just purchased an Adobe application, I have been charged tax yet I work at an American Institution (Columbia University) and have the tax exemption certificate. Can somebody please reach out to show me where I can submit this information or assist in any way.

Thanks

Admin console

P

Peter284097107huoCorrect answer

Participant

Just to provide more information now that the topic has been resolved.

Despite being "Admin" I could not access any chat windows to get support via Customer Care and was caught in a quasi doom-loop of support/help/contact-us tab clicks, all returning to the same page. - As suggested, I switched browser, from Google Chrome to Microsoft Edge and was able access a chat session.

To answer my original question, unlike on the example help screens on the support/troubleshooting links, there was no box where I could insert the Tax ID. Resolving this via the Customer Care chat, a member of Adobe reached out and sent me an email for me to upload the information - which I did. Without using the chat session I would not have been able to resolve this matter.

Thanks Experts. I hope this information helps fellow users.

T

terry_5738

Participant

IS it even possible to contact Adobe to update our tax exempt form, seems impossible.

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Anshul_Nautiyal

Legend

Hi @terry_5738,

Thank you for reaching out. Based on our review, you have an active Teams subscription associated with the ID used to post this query.

I recommend opening a support case through the Admin Console for further assistance. You can follow the steps outlined in this guide: Support for Teams.

Please let us know if you have any further questions.

Regards,
^AN

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terry_5738

Participant

None of that worked. Great customer service.

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Peter284097107huoAuthorCorrect answer

Participant

Just to provide more information now that the topic has been resolved.

Despite being "Admin" I could not access any chat windows to get support via Customer Care and was caught in a quasi doom-loop of support/help/contact-us tab clicks, all returning to the same page. - As suggested, I switched browser, from Google Chrome to Microsoft Edge and was able access a chat session.

To answer my original question, unlike on the example help screens on the support/troubleshooting links, there was no box where I could insert the Tax ID. Resolving this via the Customer Care chat, a member of Adobe reached out and sent me an email for me to upload the information - which I did. Without using the chat session I would not have been able to resolve this matter.

Thanks Experts. I hope this information helps fellow users.

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kglad

Community Expert

thanks for the update.

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Abambo

Community Expert

Did you buy an individual plan or an Enterprise or Teams plan?

Individual:

Adobe customer care can be contacted by beginning a secure chat session at <Removed by Moderator>. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Enterprise & Teams: An administrator of your plan can contact Adobe support via the admin console: https://adminconsole.adobe.com/support

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ABAMBO | Hard- and Software Engineer | Photographer

Kevin Stohlmeyer

Community Expert

Hi @Peter284097107huo your Admin can reach out to Adobe directly using the Admin portal. You can click "Support" tab to start a chat with a representative who can assist you.

This is a public user-to-user community so please do not share tax or personal information with anyone here.

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