adding useres

Hi @Michelle_LaRose961,

Thanks for reaching out. I see that you have an active Team subscription associated with your Adobe account. Please try these troubleshooting steps to help resolve the issue:

Clear your browser's cache or try using a different browser to eliminate any potential browser-related problems.

Check for duplicate email addresses: Ensure that the email you're trying to add isn’t already associated with an existing account, even if it’s not visible in the Admin Console. You can search for the email in the Admin Console to confirm if it’s registered under a different ID or check for any conflicting accounts.

Set up Directory Sync: If you're using directory sync (Azure AD), make sure the users are correctly listed in the synced directory. This can help avoid any syncing issues when adding users.

Additionally, could you let us know what specific error message you're receiving when trying to add users to the Admin Console? Is the issue affecting just one user, or does it occur for all new users you're attempting to add?

Let us know so we can assist you further!