Admin Account and yearly subscription

Question

Hi,I am running the admin account for our company and i have just purchased a yearly subscription too adobe acrobat pro dc which for some to me unknown reason does not show up in the admin management console but is automatically assigned to my personal account. This subscription was meant for a different team member. I do not know how to correctly transfer it to the team member as it does not show up with other licenses in the admin console.I would appreciate any help with this.Patrick

Abambo · Answer

You probably took a personal subscription via the Adobe website, instead of using the admin console. You need to cancel that one and then use the admin console to take the subscription. If you cannot cancel any more free of charge, use the support to do that for you and to initiate the refund.

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