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robb82220949
robb82220949
Participant
Dec 17, 2019 12:35 AM UTC
Question

Admin center lacking information

Open letter.

Does anyone else find the Admin Center lacking basic information?

 

I just spent considerable time chatting with 4 different techs attempting to get basic information that is not available as a Admin user and/or Adobe does not track/record it.

 

Basically I wanted to see an audit log of licenses and users.  Something that would show when licenses were added or removed from the account and the relevent order/po information.  Also when a user is assigned or unassigned a license.  Something I would think is basic, easily to do, and part of being transparent, and providing accountibility.

The Admin Center has none of that.  Chat support internally can tell you when a user is assigned a license, but that is it.

 

A report showing that last time a user used their license wouls also be helpful.  But I guess if users had that kind of info they could manage their licenses better and Adobe might not make as much $.

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    3 replies

    stevenp81396465
    stevenp81396465
    Participating Frequently
    Dec 18, 2019 5:01 PM UTC

    I concur with your conclusions.   The console IS terribly lacking in CUSTOMER CENTRIC USAGE INFORMATION . . . . Adobe has clearly invested considerable effort in this mechanism - in their quest to force their customers out of the serial key paradigm they created but, as they built the mechanisms to do so, have done little/nothing to provide value to the customers in the form of reporting which would permit users to more effectively manage these significant investments.   It's a lopsided mechanism that (currently) cuts/works in one direction.     For starters - What orders did I acquire these licenses on?    Anniversary/expiration date(s) for those entitlements?    When was a given license acquired and provisioned ?     When was it last accessed by the assigned user?    History of accounts to whom this license was assigned?   - If your goal is to deliver value and success to your customer - these are fundamentals.   Asset management 101.

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      Adobe Employee
      Vikrant_Rai
      Adobe Employee
      Dec 17, 2019 10:04 AM UTC

      Thanks for this information. We'll pass this on to the product teams. It'll help them prioritize this request.

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        robb82220949
        robb82220949Author
        Participant
        Dec 20, 2019 5:42 AM UTC

        Vikrant,

        Thank you.  However that sounds like a very generric response.  The issues with the site should have been addressed long ago, before it was put into production.  I know we have been 'using' it for over a year, and I haven't seen any noticable changes in that time.

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