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Admin Console 구독 취소해주세요

Forum|Forum|6 months ago
November 25, 2025
2 replies
168 views

Admin Console 구독 취소해주세요. 잘못 구독했어요.

Billing

Correct answer Anshul_Nautiyal

Hi @adaptable_imagination0927,

Thank you for reaching out. Upon checking, I can see that you have an active Teams subscription associated with the Adobe ID used to submit this query. Based on your message, it appears that you would like to cancel this contract. Please confirm if this is the issue you need assistance with.

To cancel your Teams contract, please follow the steps outlined in this document:
https://adobe.ly/4pBFqW1

You can also follow the steps below:

Sign in to the Admin Console and go to Account.

Scroll down to Plans and licenses.
Select Manage for the plan you want to cancel, then select Cancel Licenses.
Follow the steps on the Cancel licenses screen.

If you do not see the Cancel option or are unable to cancel, please note that this feature is being rolled out gradually and may not yet be available to you. In that case, go to the Support tab in the Admin Console and select Start chat to contact Adobe Customer Care.

Hope this helps. Let us know if you need further assistance.

Regards,
^AN

kglad

Community Expert

no one can cancel for you. you must do it yourself.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

A

Anshul_Nautiyal

Correct answer

Community Manager

Hi @adaptable_imagination0927,

Thank you for reaching out. Upon checking, I can see that you have an active Teams subscription associated with the Adobe ID used to submit this query. Based on your message, it appears that you would like to cancel this contract. Please confirm if this is the issue you need assistance with.

To cancel your Teams contract, please follow the steps outlined in this document:
https://adobe.ly/4pBFqW1

You can also follow the steps below:

Sign in to the Admin Console and go to Account.

Scroll down to Plans and licenses.
Select Manage for the plan you want to cancel, then select Cancel Licenses.
Follow the steps on the Cancel licenses screen.

If you do not see the Cancel option or are unable to cancel, please note that this feature is being rolled out gradually and may not yet be available to you. In that case, go to the Support tab in the Admin Console and select Start chat to contact Adobe Customer Care.

Hope this helps. Let us know if you need further assistance.

Regards,
^AN

Peru Bob

Community Expert

We can't cancel anything here.

Please see here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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