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jorge_soul11
Participant
Jul 29, 2025 4:36 PM UTC
Question

Admin Console

I'm having problems with the Adobe console.
The day the previous license administrator left, my email account as the new administrator was blocked, and so was the console. Now I can't assign licenses to users using the company domain, but only using the domain of their personal email account.

 

4 replies

Anshul_Nautiyal
Legend
Jul 29, 2025 4:56 PM UTC

Hi @jorge_soul11,

 

Thank you for reaching out. Upon checking, I couldn’t find any active subscription associated with the Adobe ID used to post this query. Since you mentioned that your email account as the new administrator was blocked, could you please share the contract ID or invoice number with me via personal message? This will help me look into the issue and assist you further. You can refer to the following guide on how to send a personal message in the community:
 https://adobe.ly/3Hbri53

Awaiting your response.

Regards,
^AN

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jorge_soul11Author
Participant
Jul 29, 2025 9:23 PM UTC

 

I sincerely appreciate any help you can give me.

I'm an Adobe reseller, and our end user is having the problem.

I'm trying to send you the contract number via private message, but I'm getting a message stating that the private message limit has been reached.

I'll try again, hoping to send you that information.

 

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Bani Verma
Bani Verma
Legend
Jul 30, 2025 10:11 AM UTC

Hi @jorge_soul11,

 

If you are having trouble sending the personal message to Anshul, please send it to me, and I can share it with Anshul. 

 

Thanks,
^BS

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