Admin Console Broken

For over a week now we have been asking Adobe for help with our console related issue- we are unable to assign any licenses, users that had licenses were suddenly notified that their account was no longer active, and nobody can work!!!!!  I have called numerous times and always Adobe says the engineering team is working on it.  For a week?????  Our hands are tied here.  Does anyone have a direct number to the engineering team? please help us!!!!