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alanrudman
Participating Frequently
May 9, 2024
Question

Admin Console Read-only admin roles

  • May 9, 2024
  • 4 replies
  • 774 views

I like to see some "read only" admin roles for some users. I'd like the ability to grant global read only admin roles to our Helpdesk group and specific department level read only rights for department liasons. We are not ready to grant admin roles that allow changes to be made to these groups of folks yet, but aour licensing admin is constantly getting requests for information reagrding licensing for this department or this user, etc..

Having a "read Only" admin role would be very helpful in our organization.

Thank you.

    4 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 14, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from cc desktop ideas">
    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    July 14, 2025

    Hi @alanrudman,

     

    Thank you for your inquiry.

    Currently, the Adobe Admin Console does not support the creation of custom administrative roles with granular permissions or offer a view-only role. We appreciate your valuable feedback and will ensure it is communicated to the appropriate internal teams for future consideration. Your input plays an important role in helping us enhance the overall product experience.

    Should you have any further questions or suggestions, please do not hesitate to reach out.

    Regards,
    ^AN

    A
    alanrudmanAuthor
    Participating Frequently
    July 14, 2025

    Our organization is an Enterprise account.

    I want to assign our Helpdesk group and department liasons the ability to VIEW ONLY all users and licenses assigned. That’s it. I don’t want them to be able to change, edit, add, delete anything.

    Alan

      A
      adm-ember_2744
      Participant
      July 14, 2025

      Great idea -- It'd be great to allow the helpdesk engineers to be able to validate license assignment, without having the ability to actually assign or purchase licenses. We have one admin for 300+ people across multiple timezones, and many of the issues we've been seeing could have been answered with a simple license check. 

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      July 14, 2025

      Hi @adm-ember_2744,

       

      Could you please let us know if you're on a Teams or Enterprise account? You can check this article for more information- https://adobe.ly/44LgxhL

       

      Regards,

      Tarun

      D
      Devon Geathers
      Participant
      August 19, 2024

      I agree that this would be very useful for helpdesk roles that only need to verify that users have an active license, to which product(s) and how their registration email is listed, then if there is an issue on the registration/license side, the helpdesk agent can then reach out to the admin for help, instead of the admin having to be contacted for each inquiry

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