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July 7, 2026
Answered

Admin console will now let me add user, button to save is greyed and so is add product!? Help please

  • July 7, 2026
  • 1 reply
  • 67 views

My Admin console will not let me add users, button to save is greyed and so is + product!? Help please what am I missing. I did already purchase and have 2 acrobat licenses that aren't assigned 

    Correct answer Tariq Ahmad Dar

    Hello ​@AshleyB-AustinsInc,

     

    Thank you for confirming that you already have two unassigned Acrobat licenses. And sorry for the troubled experience.

    Would you try using Admin console in incognito mode and check if that allows you to save or ‘+’ products? Let us know how it went.


    ~Tariq

    1 reply

    Tariq Ahmad DarCommunity ManagerCorrect answer
    Community Manager
    July 7, 2026

    Hello ​@AshleyB-AustinsInc,

     

    Thank you for confirming that you already have two unassigned Acrobat licenses. And sorry for the troubled experience.

    Would you try using Admin console in incognito mode and check if that allows you to save or ‘+’ products? Let us know how it went.


    ~Tariq