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Participant
January 11, 2021
Answered

"Admin PW Required" but not asking me for the password when trying to install Illustrator...

  • January 11, 2021
  • 2 replies
  • 723 views

Hi. I'm trying to download Illustrator from Creative Cloud. When I press install, I get this message. It does not actually ask me to enter my password after, so I'm a bit lost. I've restarted and tried again many times, but nothing is changing. After I press continue, it says "waiting" for a few seconds, then goes right back to normal, allowing me to press "install" again, only for the same thing to happen. I'm a bit confused because I am the admin and in the past it's just given me the pop-up where I can enter my password. For some reason it's not doing this now. I'm having the same issue when trying to update Photoshop.

 

Any help would be much appreciated. Sorry if this was confusing to read. I'm by no means the best explainer. 

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Correct answer John T Smith

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

2 replies

John Waller
Community Expert
Community Expert
January 11, 2021

>>>It does not actually ask me to enter my password after

 

So what do you see after you click Continue?

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 11, 2021

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password