Administrator can not approve my request

One person on our team can use them but the rest of us cannot. 

We are on the Teams plan (creative cloud all apps). My request doesn’t prompt them to upgrade either. My account shows that I have credits. 

Hi ​@Jen24991165wc54 ,

Thanks for flagging this, and sorry for the runaround; this is genuinely confusing behavior.

What you're hitting depends on your plan type, so it'd help to know whether you're on Teams or Enterprise. On Teams, requesting extra credits doesn't create a single item that an admin can approve; it actually triggers a plan upgrade request for the whole team, since credits aren't transferable between individual members. So your admin isn't missing a button; there may genuinely not be one for this flow. Reference: Credit Request to Admin

On Enterprise, there is a real approval mechanism called Shared Credits, but it only applies to organizations on an Enterprise Term License Agreement with Firefly Services or Firefly Creative Production, and Creative Cloud for Enterprise Edition 4. If your org has that in place, your admin would set it up as a separate product profile, distinct from a generic request notification. Reference: Enable Shared Credits for your organization

Either way, you can check your own remaining credits anytime by signing in at https://adobe.ly/4kJ9QGr and viewing your profile page. We're not aware of a way for admins to see a per-user credit breakdown today, on either plan type.

Could you confirm which plan you're on? That'll tell us the right next step for you and your admin.

Thanks,
Tariq